Business ProfileforMonster Moving, LLC
Additional business information
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims may come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
On 6/22/2022, BBB contacted Monster Moving, LLC regarding their claims on the website and requested they provide substantiate to meet BBB Code of Advertising.
The business advertised the following on their [website/print ad/radio ad/commercial]:
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- “Our company is fully licensed, bonded, and insured with a stellar safety record!”
- “Why Choose Us? Fully Licensed & Insured”
The BBB was unable to located an active license with the Illinois Commerce Commission and Federal Motor Carrier Safety Administration. We requested licensing information from the business.
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1.1 The primary responsibility for truthful and non-deceptive advertising rests with the advertiser. Advertisers should be prepared to substantiate any objective claims or offers made before publication or broadcast. Upon request, they should present such substantiation promptly to the advertising medium or BBB.
1.2 Advertisements which are untrue, misleading, deceptive, fraudulent, falsely disparaging of competitors, or insincere offers to sell, shall not be used.
1.3 An advertisement as a whole may be misleading by implication, although every sentence separately considered may be literally true.
1.4 Misrepresentation may result not only from direct statements, but by omitting or obscuring a material fact.
As of 7/19/2022, business has not responded to BBB emails or provided substantiation.
At-a-glance
Related Categories
Business Details
- Location of This Business
- 2759 Old Higgins Rd, Elk Grove Village, IL 60007-6422
- BBB File Opened:
- 7/30/2020
- Years in Business:
- 5
- Business Started:
- 8/22/2019
- Business Incorporated:
- 8/27/2019
- Type of Entity:
- Limited Liability Company (LLC)
- Business Management
- Mr. Natalie Walker, Business Manager
- Ms. Jennifer Richardson, President
- Contact Information
Principal
- Mr. Natalie Walker, Business Manager
- Ms. Jennifer Richardson, President
Customer Contact
- Mr. Natalie Walker, Business Manager
- Ms. Jennifer Richardson, President
Customer Complaints
6 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
04/02/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
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