Business ProfileforDrain Guys Chicago

My wife and I purchased a home this summer, had the sewer line cleaned and inspected by Drain Guys. ***** recommended having the sewer line repaired since there were multiple visible cracks/ roots. This was brought up to the seller of the property and ***** told the seller directly that he recommends lining the sewer pipe in only two spots instead of lining the entire pipe. The seller agreed to pay Drain Guys $12,000 directly via check to conduct these repairs after closing. Of which $2,200 was returned to us in advance since only $9,800 was required for the *********** forward, we move into the property and schedule a time for Drain Guys LLC to line the sewer pipe in those two spots. To gain access to the pipe, ***** came out to cut open the basement concrete floor and insert a PVC junction. He then said he had to come back another day to re-clean the line to clear any remaining roots. When he came back, he informed us that he no longer recommends only doing those two spots but rather lining the whole pipe. Essentially his recommendation changed within weeks and minimal use of the pipe since we had just moved in. Further, he states he is unable to use the materials ($4,800 for 8ft of pipe liner) he already purchased if we lined the entire pipe. According to him he can line the entire pipe if we pay him out of pocket an additional $14,000, so $23,800 if you add it all together. We are supposed to absorb the cost of the materials ($4,800), even though he made the mistake of identifying that the entire pipe needed to be repaired from the beginning on.Other companies quoted us $11,000 for the entire 60ft pipe. When I brought it up to him he just dismissed it and said that is unheard of. I then proceeded to request a refund of the remaining funds. He not only refused to return any money to us but also had his lawyer contact us and stopped returning my calls. According to his lawyer, only $1,700 of the $9,800 could be returned due to the labor cost to this point.