We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Gurnee Chrysler Dodge Jeep Ram has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileGurnee Chrysler Dodge Jeep Ram

            New Car Dealers
            Multi Location Business
            BBB accredited business

            Contact Information

            7255 Grand Ave

            Gurnee, IL 60031-5270

            Visit Website
            (847) 623-3000

            Business hours

            9:00 AM - 9:00 PM
            Business Hours
            9:00 AM - 9:00 PM
            9:00 AM - 9:00 PM
            9:00 AM - 9:00 PM
            9:00 AM - 9:00 PM
            9:00 AM - 9:00 PM
            9:00 AM - 6:00 PM
            Closed

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            3/5

            Average of 8 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            13 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 5/1/2012

            Years in Business: 44

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Gurnee Chrysler Dodge Jeep Ram has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Location of This Business
              7255 Grand Ave, Gurnee, IL 60031-5270
              BBB File Opened:
              7/12/1999
              Years in Business:
              44
              Business Started:
              6/27/1980
              Business Started Locally:
              6/27/1980
              Business Incorporated:
              6/27/1980
              Accredited Since:
              5/1/2012
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Alternate Business Name
              • Mattspell Motors Inc.
              Hours of Operation

              Primary

              M:
              9:00 AM - 9:00 PM
              T:
              9:00 AM - 9:00 PM
              W:
              9:00 AM - 9:00 PM
              Th:
              9:00 AM - 9:00 PM
              F:
              9:00 AM - 9:00 PM
              Sa:
              9:00 AM - 6:00 PM
              Su:
              Closed
              Business Management
              • Mr. James Spellman, Owner
              Contact Information

              Principal

              • Mr. James Spellman, Owner

              Customer Contact

              • Ms. Mandy Martin, Executive Manager
              Additional Contact Information

              Fax Numbers

              • (847) 623-3333
                Primary Fax
              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Buying a new car

              Customer Complaints

              13 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              04/03/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Resolved
              I purchased a car from them and 4 day after i purchased it the differential was messing up and it took them 2 months before they actually believed me that there was something wrong with the jeep to fix it but they only the back as they said the front was also going to have to get done this was in October of 2023 mind you i only purchased the jeep in August of 2023 then the car the is still doing the same jerking movement but no codes come up so they cant fix the front. So now we are in March of 2024 Im driving making a left turn the steering wheel locks as Im turning into another lane luckily there were no cars if not i would of got hit so now its in the shop again the steering wheel panel has a short and has to be replaced this is just to much repairs for 7 months. I go into see if the dealer can help me with another car since they tell me they can and all I get is I should of taken the car to my own mechanic before purchasing it so its like they knew what they sold me was going to mess up on. So now Im screwed
              Read More
              Read 12 More Complaints

              Customer Reviews

              8 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Mike E

              01/15/2024

              Bought the vehicle 3 months ago. The buying experience was aggravating. The service department is horrible. Made an appointment to have recalls, a sensor, and a suspension noise looked at on a brand new 2023 Jeep Grand Cherokee looked at. Dropped the vehicle off at 10a.m. Friday. I was told it was going to take 3 hours to service it and I would get a call back. The service department closes at 5p.m. At 4:30 I had to call them to check on the status of the truck. The service person told me they were still looking into the recalls and would need the vehicle for another day. Fast forward to Saturday. I call them at 4p.m. to check on the truck because I never got a call back from them. I talked to ****, the manager, only to find out the service department closes at 2p.m. Saturday. He didn't have any answers on the issues with the vehicle. He didn't have a loaner car for me to use. The only answer I got was to leave it until Monday or to pick it up and schedule another appointment. Pick up the truck and will never go back to that dealership again.As far as **** the manager. Horrible. If his job is customer service he needs to be fired. He doesn't care. He was difficult to deal with when I bought the truck. He didn't have any answers and made no attempt to get any on fixing the truck. I will never go back for any reason and will constantly tell people to stay away. Whatever deal you might get on a vehicle is not worth the aggravation of dealing with the people that work there.
              Read 7 More Customer Reviews

              Local BBB

              BBB of Chicago & Northern Illinois

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.