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Find a Location

Ava Nicole Bridal Suite has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforAva Nicole Bridal Suite

    Bridal Shops

    Current Alerts For This Business

    Alert:

    In September 2023,  BBB investigated Ava Nicole Bridal Suite's business practices. This investigation was prompted by a new report release shown here from ABC news. 

    Per the news release, general complaints found online and social media accounts for the business; consumers allege that after making arrangements to purchase dresses and in many cases sent the funds to the owner. The consumers have not received their gowns. Leaving many consumers without a dress for their special event. 

    The business does not have an SOS IL state report, the website for the business is shut down shown here

    As of 9/7/2023, based on the information detailed above, BBB cannot confirm the legitimacy of Ava Nicole Bridal Suite.

    Additional business information

    Believed to be out of business:
    According to information in BBB files, it appears that this business is no longer in business.
    See all additional business information

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    3333 W Touhy Ave Spc A10A, Lincolnwood, IL 60712-2721
    BBB File Opened:
    9/15/2021
    Business Started:
    1/27/2021
    Type of Entity:
    Sole Proprietorship
    Hours of Operation

    Primary

    M:
    Closed
    T:
    11:00 AM - 8:00 PM
    W:
    11:00 AM - 8:00 PM
    Th:
    11:00 AM - 8:00 PM
    F:
    11:00 AM - 8:00 PM
    Sa:
    11:00 AM - 8:00 PM
    Su:
    11:00 AM - 6:00 PM
    Business Management
    • Ms. Monique Pruitt, Owner
    • Ms. Mikela Arroyo, COO
    Contact Information

    Principal

    • Ms. Monique Pruitt, Owner

    Customer Contact

    • Ms. Monique Pruitt, Owner
    Additional Contact Information

    Phone Numbers

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Alethea K

    1 star

    07/05/2023

    Hello, I purchased a Mother of the Bride dress from Ava Nicole Bridal Suite on 4/16/2023. The owner *************************** said that her internet was not working and asked if I could **** the $722.70 for the total price of the dress I ordered. I thought it was strange to pay in full as well as ****. The owner seemed personable and nice and I reluctantly obliged. She warned me the dress would take approximately 30 days which was 2 weeks out from the wedding. I was okay with that. On 4/28/2023 I texted ******* for an update on the delivery. She responded saying the dress was currently being delivered the week of May 15th. I texted ******* again on 5/17 asking for an update. She said that she would look into the shipping once she arrived at the shop and give me a callback. I did not hear from *******. I reached out to ******* via text again on May 24th, a couple of days before leaving the US for the wedding. I asked on the 5/24/2023 text for a full refund. ******* responded back and apologized. She mentioned that she had been waiting on the dress and it never arrived. She promised that I would receive a refund of $722.70 in 3-5 days. I reached out to ******* on 6/2/2023 asking about the refund. She called me and profusely apologized and promised to send the refund in 2-3 weeks. I offered her an opportunity to make payments. She declined and said she preferred to send the refund in full. She also followed up with a text on the agreement she made. On 6/26/2023. I reached out to ******* and she said that she would be sending the payment on Friday, which meant 6/30/2023. She never sent the refund. I reached out to ******* on July 1st and she never responded again. I went back and read the recent reviews on ****** and it seems that Ava ********************** Briday Boutique has done this to others.

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