Business ProfileforWilliams Roofing & Insulation, Inc.

I would avoid this company at all costs. When we hired **** and his crew to replace our roof he was very professional and him and his crew were courteous and helpful throughout the job. We had to replace some underlaying wood because of water damage and he explained all of that and showed us the damage. He seemed to be genuinely helpful and we were pleased. Fast forward, less than three months later and we have a leak in the house that we never had before that was coming from where two roof lines meet. We called **** several times before he returned the call and he was immediately rude and defensive. He said send pictures, so we did and he responded he would call us back when he could come out. Waited several weeks and heard nothing. Called him again and his response was not what someone with any customer service training would be - rather than saying he would come out and look, he immediately said something else is going on, it is not the roof. He claimed picture shows missing bricks but the picture shows the exposed flashing put on with the roof. Then he said they are closed until April. When we suggested maybe we should call someone else he said You better read our contract. If anybody else goes on the roof you are out of warranty. And then if the weather gets better maybe next week I will come out there. Theres a $150 service charge (by the way the service charge is not an issue, the issue is his complete disregard for our concern - perhaps he thought he could just bully two women and be rude, defensive and dismissive). And kept making rude comments like So do yourself a favor and read the contract. We never said that we would not pay to have the issue fixed if it was not covered under the warranty - we just wanted him to look and tell us what is going on and looking at pictures is not acceptable. Fast forward again we have an issue and immediate excuses and no offer to come out. BEWARE - **************** is gone once check is cashed.

We take pride in our customer service and we're out there. The day after we received the call, we determined that the issue was missing bricks from the chimney which is not covered under our warranty because we did not do any chimney work. We waved our $150 service call fee and again we only warranty the work that we did and we referred them to a tuck pointer to have their issue resolved. We are very disappointe they wrote a bad review. We have over 600 five-star reviews on the ***** app as well as ****** and we take pride in our fast customer service

We were prepared to go out there a second time until the customer became verbally abusive and started swearing and making threats

We also requested the customer send her paperwork which she has not done yet to confirm exactly the work that we did and if it is covered under warranty. As soon as she sends us the paperwork we should we will respond

It is part of our contract that the customer must provide paperwork for any warranty issues to be taken care of