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            Business ProfileDutchman Heating & Cooling, Inc.

            Heating and Air Conditioning
            BBB accredited business

            Contact Information

            400 E Ogden Ave

            Naperville, IL 60563-3233

            Visit Website
            (630) 961-2220

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            Customer Reviews

            4.27/5

            Average of 11 Customer Reviews

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            Customer Complaints

            This business has 0 complaints

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 11/1/2006

            Years in Business: 49

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Dutchman Heating and Cooling, Inc. is an air conditioning and heating contractor for residential homes and small businesses. This business offers heating and air conditioning contracting services including unit installation and repair, air duct cleaning, air quality service, air duct filters, roof cooling systems, and ventilation contracting.

            Products & Services

            Commercial and residential:, Gas furnaces, Electric furnaces, Split system air conditioners, Packaged heat/cool units, Mini-split systems (Heat pumps and air conditioners), U.V. Lights, Electronic Air Cleaners, Humidifiers, Dehumidifiers, Plasma air cleaners, Water heaters

            Business Details

            Location of This Business
            400 E Ogden Ave, Naperville, IL 60563-3233
            BBB File Opened:
            9/1/2005
            Years in Business:
            49
            Business Started:
            11/1/1975
            Business Started Locally:
            11/1/1975
            Business Incorporated:
            8/31/2005
            Accredited Since:
            11/1/2006
            Type of Entity:
            Corporation
            Number of Employees:
            17
            Business Management
            • Mr. Michael Bakker, President
            • Ms. Dawn Bakker, Office Manager
            Contact Information

            Principal

            • Mr. Michael Bakker, President

            Customer Contact

            • Mr. Michael Bakker, President
            Additional Contact Information

            Phone Numbers

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            Industry Tip

            BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

            Customer Complaints

            0 Customer Complaints

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            Customer Reviews

            11 Customer Reviews

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            Most Recent Customer Review

            Robert W

            11/19/2024

            Unfortunately, my experience with this company has been very disappointing. I have spent over $20,000 with new product installation and service calls at my residence over the past three years with this company. Two of the premium products (original Cost over $2,000) that this company installed have failed to deliver desired results as advertised. I asked them to step up and they decided to step down and deflect. Buyer beware.

            Dutchman Heating & Cooling, Inc. Response

            11/20/2024

            The products you are referring to have been great for us and our customers. You told us you were going to replace the cells but instead of using the ones we sell by the manufacturer you bought replacement items online. We warned that would void your warranty as they are not approved by the manufacturer for their unit. The replacement parts caused your unit to fail as we had forewarned. We cannot get a free replacement when wrong parts are installed in the units causing the failure. We reached out to the manufacturer and they confirmed the warranty is void when using non-oem parts which is what you purchased.

            Dutchman Heating & Cooling, Inc. Response

            11/21/2024

            This customer bought an Air Scrubber. The cells were due to be replaced after 2 years and we quoted him the price. He said he would find cheaper parts online. We told him buying non original equipment manufactured parts online would void the warranty of the Ballast as they are not authorized by the manufacturer. He bought them anyway and installed them himself. This caused the ballast to fail as we predicted. He then asked us to come out and verify the ballast was bad. We pre-quoted the service price and confirmed he caused the failure. He asked us to lie to the manufacturer and cover it under warranty anyway. We refused to lie but we did ask the manufacturer if they had anything to offer. They said no. He was told he would damage the unit by using the wrong parts and he did it anyway. Now he is giving us one star reviews because we would not try and lie for him.
            Read 10 More Customer Reviews

            Local BBB

            BBB of Chicago & Northern Illinois

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