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            Business ProfileNortek Environmental Incorporated

            Heating and Air Conditioning
            BBB accredited business

            Contact Information

            600 Industrial Dr Ste 102

            Naperville, IL 60563-3978

            Visit Website
            (630) 548-1500

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            Customer Reviews

            5/5

            Average of 11 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 3/17/2017

            Years in Business: 22

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Nortek Environmental is the only company you will ever need for Heating, Air Conditioning and Indoor Air Quality (IAQ). We specialize in New Construction, as well as Renovations, Light Commercial and are fully equipped to handle all areas of service.

            Business Details

            Location of This Business
            600 Industrial Dr Ste 102, Naperville, IL 60563-3978
            BBB File Opened:
            8/7/2003
            Years in Business:
            22
            Business Started:
            9/25/2002
            Business Incorporated:
            9/25/2002
            Accredited Since:
            3/17/2017
            Type of Entity:
            Corporation
            Alternate Business Name
            • Nortek Enviromental Inc.
            Business Management
            • Ms. Lisa Latimer, President
            • Mr. Justin Adkins, Vice President
            Contact Information

            Principal

            • Ms. Lisa Latimer, President
            • Mr. Justin Adkins, Vice President

            Customer Contact

            • Ms. Lisa Latimer, President
            Additional Contact Information

            Fax Numbers

            • (630) 548-1526
              Other Fax
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/06/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            Our brand new air conditioner blew out from a storm in late May. We called an **** ************* ******* to come diagnose the issue, and they came on May 25th, but they were unable to since they were getting an unrecognizable code. The air conditioner fan basically just runs full blast and does not turn off unless you turn the breaker off. Its VERY VERY VERY LOUD. Enough to make a person deaf and crazy if they have to listen to it constantly. The **** ******* has now contacted Nortek 3 times to get assistance with this repair. Nortek will not get back to them. Gurly & Son suggested we take a shot at calling customer service to see if we get any further with Nortek than they could. So, on June 6th we did just that. I spoke with a woman who was the rudest customer service representative Ive ever encountered. She refused to even attempt to help me because Im not the tech (who has already left 3 messages with the *******) and then literally hung up on me. This was the worst customer service I have ever had ever. Not sure what they pay that woman for, but they should really stop because shes awful. And Nortek as a whole should be supporting the products they sell. Not even the techs can get through. And thats deplorable because its summer. Our heating/cooling system is basically still new and should be under warranty. But they wont even return calls. I will NEVER willingly pay for their products again. EVER.
            Read More

            Customer Reviews

            11 Customer Reviews

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            Most Recent Customer Review

            Victoria M

            09/04/2024

            I have been a Nortek customer for many years. I trust the entire team! I use their annual maintenance services for HVAC. And I have purchased a furnace from them, with installation when my very old furnace finally gave up. Theyare always friendly, prompt,professional, courteous and always answer any and all questions. Thanks again for the great service!
            Read 10 More Customer Reviews

            Local BBB

            BBB of Chicago & Northern Illinois

            More Info on Local BBB

            BBB Reports On

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