Business ProfileforPerfection Closets & Countertops, Inc.

We moved in to our new construction home in mid January 2023 and with our developer's recommendation to work with Perfection Closets. Closets were installed prior to ** closing on our home. Upon moving in and finally getting situated, we needed a couple of adjustments with the shelf/rod and also noticed a few damages in all 3 bedroom closets(chipped wood, scratched up hanging rods) so we reached out to the designer who worked with us. After 2 emails sent to the designer, and finally hearing back a week later due to *****, he said that he will forward our request to their production team. 2 weeks had passed and after another follow up email to our designer with no response, I sent a general email to the company and the sales manager responded promptly and assisted to get things scheduled after almost 2 months of initial contact. A week prior to our scheduled service visit, my partner kept getting calls that is intended for a different property and the day before our appt, we had a service guy show up unannounced.During our scheduled visit, they were unprepared to resolve all the issues even after I provided pictures of what needed to be addressed to be considerate of both parties' time. The inconvenience of having to chase and send multiple follow *** to replace the scratched up rods due to their failure to do quality control and provide good customer service lasted for 5 months for a 10-minute job. Production Manager who I have been chasing for months from our last call told me he will call me within ***** minutes for scheduling,but never did. I once again got the Sales Manager involved and was disappointed to find out that the situation was misrepresented to cover one's incompetency.The day of scheduled service, an hour had passed with no one showing up nor getting notified until I sent an email.Being unapologetic is one thing, but the lack of accountability and integrity is unacceptable.Terrible customer service,no regard for customer's time and inconvenience.