Business ProfileforAllstate Insurance

I am writing to formally express my dissatisfaction with the handling of my insurance policy by ****** Smokes Allstate agency and to address a concerning issue regarding a collection that has negatively impacted my credit ********* 2023, I did not make any payments on my insurance policy because I had no mortgage on my Florida home, and thus, there was no escrow account. Throughout this period, I received no bills via mail or email regarding my policy. I received a letter from a collection agency demanding $7,052.32 for my 2023 policy after securing coverage with another insurance company. Shortly thereafter, I was notified by a credit bureau that this amount had been reported as derogatory on my credit report. I was never contacted by the collection agency for any information before this report.I contacted ****** Smoke, the owner of the agency, who assured me he would investigate the matter and provide a ************* has now been over a month since our conversation, and I have yet to receive any follow-up from ****** or his agency. The lack of communication and the mishandling of my account is unacceptable. In contrast, my experiences with other insurance companies have included timely reminders for missed payments and proactive communication about my policy status. Specifically, if I missed payments or was in danger of my account closing, my brokers have always reached out to me directly. I believe I should not be held responsible for a $7,052.32 bill when I did not receive any notification of non-payment or cancellation of my policy.I request a formal letter from Allstate or ****** Smokes agency confirming that I do not owe any money regarding my policy. Additionally, I ask that the collection agency be instructed to retract their derogatory report to all credit bureaus.