Business ProfileforDahn Yoga Center
Additional business information
activities" allegedly being performed during the company's sessions, and/or of consumers being asked to make financial and/or membership decisions under unclear circumstances, and/or of the company responding to consumer complaints but not addressing the issues presented.
In response to the BBB's concerns, Dahn Yoga has outlined the measures the company takes and modifies as necessary to ensure proper refund procedures and customer service. If consumers have an unsatisfactory experience, they can either contact their center manager directly, contact the company's toll free service hotline at 1-877-477-9642 to report a grievance, or email Dahn's customer service center at customerservice@dahnyoga.com. Three channels of communication are available in case the consumer does not desire a direct confrontation and prefers to cancel privately.
The company states that it acknowledges that its programs are not for everyone, and that upon a customer's cancellation Dahn Yoga collects feedback from the customers which is subsequently distributed in monthly reports to all center, district and regional managers. The company's refund policy states that, should a member wish to cancel their membership, they are entitled to a full refund (less the cost of goods used, ie: member's attire, books, etc), within the first 30 days with no questions asked. After this period of time, the company makes financial compensation based on the given customer agreement.
In response to the BBB's inquiry as to what types of modifications the company has put in place to address customer concerns, Dahn Yoga states that, among others:
* Two additional full-time customer service representatives were hired in 2006.
* A customer service/feedback system was put in place through communication with center managers, via toll-free hotline and via emails.
* Monthly customer service reports are distributed to managers, outlining areas of concern and/or in need of improvement.
* Post-paid customer feedback flyers have been put in every Dahn Yoga center in the US.
* Ongoing employee surveys are conducted to solicit feedback and share customer service practices.
* In September and October of 2006, Dahn Yoga will conduct nationwide customer service satisfaction surveys.
The BBB will monitor the company for six months and report any additional information deemed necessary.
At-a-glance
Related Categories
Products & Services
Business Details
This is a multi-location business.
- Location of This Business
- 1947 Cherry Ln, Northbrook, IL 60062-3636
- BBB File Opened:
- 5/4/2000
- Years in Business:
- 39
- Business Started:
- 7/17/1985
- Business Started Locally:
- 7/17/1985
- Type of Entity:
- Corporation
- Alternate Business Name
- Dahn Center
- Body and Brain Healing Center
- Business Management
- Mr. Jon Friedman
- Mr. Joseph Alexander, Communications
- Mr. Jeffrey Woods, Customer Service Manager
- Alena Stankova
- Contact Information
Principal
- Mr. Jon Friedman
- Alena Stankova
Customer Contact
- Mr. Jon Friedman
- Additional Contact Information
Phone Numbers
- (847) 998-1377Other Phone
- (847) 362-2724Other Phone
- (847) 998-1377
Customer Complaints
0 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintBBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.