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          Find a Location

          Empire Today, LLC has 45 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileEmpire Today, LLC

            New Carpets
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Additional business information

            Additional Info:
            Empire Today has requested that before filing a BBB complaint, homeowners contact customersupport@empire-today.com for assistance. This e-mail account is monitored 24 hours a day, 7 days per week.

            Please understand that you can file a complaint with the BBB now or at any time during this process. It is our hope that Empire Today will resolve the matter for you in an expedient matter.
            Advertising Review:

            BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims may come to our attention from our internal review of advertising, consumer complaints, and competitor challenges. BBB asks advertisers to prover their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements. 

            On 12/2/2022, BBB contacted Empire Today regarding their TV commercial offer that stated:

            "Update your floors with Empire Today's $50 room sale. Buy one room. Get floors for all other rooms for $50 each. So, when you buy one room, it's just $50 for laminate in the kitchen, $50 for carpet in the bedroom, and $50 for hardwood in the office. There's no limit. Buy one room and it's $50 for each additional room."

            "Product only. Select styles. Buy highest value room at regular price. $50 price excludes install, pad, and materials. Not available in all areas."

            The BBB requested additional information about the offer as a complaint was received that a consumer was not able to receive this offer. 

            BBB Code of Advertising states (in part):

            1. Basic Principles of the Code
            1.1 The primary responsibility for truthful and non-deceptive advertising rests with the advertiser. Advertisers should be prepared to substantiate any objective claims or offers made before publication or broadcast. Upon request, they should present such substantiation promptly to the advertising medium or BBB.
            1.2 Advertisements which are untrue, misleading, deceptive, fraudulent, falsely disparaging of competitors, or insincere offers to sell, shall not be used.

            As of 12/17/2022, Empire Today has provided an extensive response to the BBB about the offer and how it is not available in states where they do not offer promotions. The ad's disclosure clearly states that promotion is not available in all areas. The consumer is in a state where Empire Today does not offer any promotions and all products and services are on a fixed rate. The BBB finds that the company has addressed the concerns and that they meet the BBB Code of Advertising. 

            See all additional business information

            Contact Information

            333 Northwest Ave

            Northlake, IL 60164-1604

            Visit Website
            (800) 588-2300

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            Customer Reviews

            3.09/5

            Average of 2,186 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2,169 complaints closed in last 3 years

            549 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 6/1/1974

            Years in Business: 65

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Products & Services

            Carpet, Laminate, Hardwood, Vinyl, Tile, Blinds & Shades, Berber Carpet, Frieze Carpet, Plush Carpet, Pattern Carpet, Indoor / Outdoor Carpet, Wood Laminate Flooring, Solid Hardwood Flooring, Engineered Hardwood Flooring, Vinyl Plank Flooring, Vinyl Tile Flooring, Sheet Vinyl Flooring, Ceramic Tile Flooring, Porcelain Tile Flooring

            Business Details

            This is a multi-location business.

            Find a Location

            Empire Today, LLC has 45 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              333 Northwest Ave, Northlake, IL 60164-1604
              BBB File Opened:
              1/1/1961
              Years in Business:
              65
              Business Started:
              1/1/1959
              Business Started Locally:
              1/1/1959
              Business Incorporated:
              3/5/1999
              Accredited Since:
              6/1/1974
              Type of Entity:
              Limited Liability Company (LLC)
              Number of Employees:
              1500
              Related Businesses
              Business Management
              • Ms. Tina Binette, Director of Customer Service
              • Mr. Chris Granger, President
              Contact Information

              Customer Contact

              • Ms. Tina Binette, Director of Customer Service
              Additional Contact Information

              Fax Numbers

              • (888) 588-2348
                Primary Fax
              Read More Business Details and See Alerts

              Customer Complaints

              2,173 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              11/18/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              December 2023 I had carpet installed by Empire on two staircases. The installations was rescheduled once because they didn't have enough time to make it to my home before 4, when they did finally on their next appointment date, it was after five and the and the installation was complete at 10PM which was inconvenient to say the least. I took two days off of work and in the end, It was unnecessary because the installation was after hours. Now, it has been less than a year and the carpet has several "pulls" and has a lot of stains, some just from traffic, others from pet. I have used a carpet cleaning machine with the cleaning solution but the carpet stains are still obvious and look terrible. I asked about the warrantee that would help with these stains and the pulls and I was told that because it is not "accidental" and because it was on a staircase, neither the manufacture warrantee or installation warrantee apply. I am upset that I was told I would be covered for stains that were not able to be removed and that this carpet looks so terrible in less than a years time. I am looking to have it removed and replaced or some kind of solution to this issue, a partial refund or even just the removal of this awful carpet so that I can order more durable and stain resistant carpet from another company.
              Read More
              Read 2172 More Complaints

              Customer Reviews

              2,186 Customer Reviews

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              How BBB Processes Complaints and Reviews

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              Most Recent Customer Review

              Michelle F

              11/26/2024

              We had approximately 1200 ft of flooring laid. Some was Luxury vinyl and some was carpet. They arrived the first day to lay the vinyl everything went well except the wrong 1/4 round was ordered. The 2 men did a great job, was very meticulous about their work and cleaned up when they were done. The next day three different men showed up to lay the carpet. First of all none of them could speak or understand English very well at all. After they took up all the old carpet and padding, (2 large rooms) the put down new tack strips and padding. Then they went outside and unrolled my brand new carpet out on the driveway so that they could cut the carpet. Empire sent all of the carpet and one large piece. So not only was my carpet dirty on the bottom but the man was walking across it after walking in the yard and walking in other places at the driveway then walking across the carpet. They did not wear shoe covers coming into the house. At first I thought the carpet was the wrong color then after they cut a sample for me and I brought it inside I could tell that it indeed was the correct apartment. It took me almost 2 hours to get them to understand to yes go ahead and lay the carpet down. They sat in my floor playing on their phones during this 2 hours. I struggled to get them to understand English well enough to get the carpet put down as planned. They finally understood and laid the carpet. They did a great job installing it. When I spoke to empire customer service regarding the lack of English skills and the fact that my carpet had been laid out on the ground outside prior to being installed into my house they did not seem to care nor were they concerned about it. Another week and a half to two weeks later they finally got to proper quarter round ordered and installed. I would not recommend empire to any of my family and friends as they appear that once they get your money they no longer care about you

              Empire Today, LLC Response

              11/27/2024

              ********, your feedback is valuable to us, and we genuinely appreciate you taking the time to share it. We are dedicated to carefully examining your concerns to ensure we can enhance our services effectively in the future.
              Read 2185 More Customer Reviews

              Local BBB

              BBB of Chicago & Northern Illinois

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