Business ProfileforKing HVAC Systems, LLC

I purchased a new furnace and air conditioning system with Chicagoland Heating and Air 3 years ago. My contact with Chicagoland was purchased by King *********************** I have a 10-year warranty with the furnace and air conditioning system and from my understanding as long as I am current with yearly maintenance, my warranty would be honored. Last month, I requested service to my air unit as it was not working properly. Upon inspection, I was told a part was to be replaced and the cost was $700. I was also told the part was not under warranty. I called the office and requested several times to speak with a manager for clarification. About 2 days later, a manager called and informed me that Chicagoland put a "used" part on my new system and because they did that, **** will not honor my warranty. I told the manager that this is unacceptable. She advised she would have one of the owners to contact me. It's been over a month and no one has reached out to resolve this issue.If my contact with Chicagoland was purchased with King, then **** needs to honor my warranty. I I do not believe that Chicagoland put a used part on a new furnace and King is trying to get out of replacing the part and honoring my warranty. Also the fact that no one (the owner) has not reached out to solve this matter speaks to the integrity of ****.