Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/03/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
These guys have ridiculous prices, I think they price gouging. They charge a full hour of travel time, when I live only 10 miles away. It's a 15 minute drive. They didn't want to give me the prices of materials. When I finally got a list I took it to the hardware store and got prices of the items. It came to $350, not the $1800 they are trying to charge me. They over charged me on labor, which they say they adjusted, but it didn't change the total of the bill. They have given a total price of $2600, on a job that should only have been about $1750.
Business response
10/11/2022
This gentleman agreed to our written Proposal to remove an existing shower stall, cut and cap the water lines while work was done, cut the existing concrete to allow access to the drain, frame the walls for the shower, install the new shower trim/valve and drain, check for leaks and clean up the area. The customer supplied the actual shower unit. Materials were ordered and a journeyman and an apprentice plumber were sent the site to begin work. Because two plumbers were able to finish the project in less time than planned, I reduced our Proposal price by nearly $1,000. Our material costs remained as expected in our Proposal. All materials used are high, professional quality and not purchased at a local box store. Also included in our expense was time for our plumbing estimator to work up the Proposal and time for an employee to pick up and deliver lumber (used for the framing) to the home. We are a union business so employees are professionally trained and have experience doing small projects like this. We do not Price Gouge. We have several experienced plumbers doing repair and service work in our local area and we are in high demand with many customers extremely happy and satisfied with the services we supply. Our employees are our biggest asset and we value our reputation as a small, family owned business providing excellent service.Customer response
10/17/2022
Complaint: ********
I am rejecting this response because: They are charging me $700 more than I feel it should be. I want them to adjust the billing to reflect this.
Sincerely,
**** ******
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.