Business ProfileforIllinois Fence Company

The contractors we hired were the worst I've ever encountered. We had a signed contract for fence installation scheduled for April 30th. On April 29th, I confirmed with them if everything was set for the next day, and they assured me it was. When I inquired about *****, they indicated that they should arrive either that day or the following morning. However, at 3:45 PM, I received a call from their office informing me that ***** was behind schedule, and they needed to reschedule for Friday. When I questioned when they had contacted *****, they claimed it was five days prior, which I later discovered was untrue. I reached out to ***** myself, and they informed me that the request was made on April 29th at 3:41 PM, and it would take two days for them to mark the property.Frustrated, I contacted the owner of the company, ****, who proved to be equally unhelpful. He showed no concern for our situation or the urgency of our needs. He arbitrarily rescheduled our project for the following Tuesday, May 7th, without providing a valid reason. Since his last message regarding the rescheduling, they have been unresponsive to our calls, and we're unable to retrieve our $3000 deposit.I strongly advise against hiring this company. Beware!

I am genuinely saddened to read this review but somewhat relieved at the same time. Sometimes, it's good for our future customers to see that while we are not perfect as a company, we will always do everything we can to do right by our customers no matter the circumstances. On Tuesday, Apr 30, at 9:20 AM, I walked into my office to see my office manager, ******, head of installation and service, on the phone with you, but something was off. I could sense it right away. As I stood there and listened to our manager do her best to kindly serve you and explain the situation to the best of her ability, I realized you were swearing and cursing at her on the phone. I want you to know that no one, not even you, ********, has the right to talk to anyone on my team that way, ever. At that point, I advised my office manager that if you continued to curse and treat her with unwarranted disrespect, we would have to disconnect the call until you calmed down. After a few more minutes of you treating her so poorly and verbally abusing her, I decided the phone call was over because you wouldn't stop, so we ended the call kindly and advised you that the owner (myself) would reach out to you later in the day. Not even 4 hours later, at 1:24 PM, I spoke to you, ********, and apologized for the delay in your installation date, which was initially only going to be approximately 72 hours (3 days). I want you to know, ********, that I have installed over ***** fences in the last four years, and while I have dealt with my fair share of rude and unreasonable people, you were the first to treat my staff with this level of rudeness. I want to be clear that no one, not even you, ********, will ever be allowed to treat my team this way. Your actions and behavior towards my staff are simply unacceptable. For the benefit of my future customers, I presented ******** with two viable solutions: expediting the installation process or receiving a full refund of her deposit. Despite her initial refusal, it's important to note that these options were made available to her. Furthermore, I must address the fact that both ******** and her husband threatened legal action and credit card disputes, which seems unnecessary given my offer to refund their money. -****, Owner