Business ProfileforServBank

ServBank is a horrible mortgage lender relying on deception and the fraudulent use of its clients funds without consent. I have been actively trying to complete a recast for over two months now. My first attempt was in July where I was informed the required paperwork would be coming in the mail. After a month of not receiving the documents, I called to check on the status only to be told the agent never submitted the request. The lump sum for the recast was wired to ServBank at which time ServBank utilized a portion of those funds to double pay my September mortgage payment and to pay my October mortgage payment 30 days before the due date. I never approved the use of the recast wire to be used for anything other than the recast and even had strict instruction included in the wire on what the funds were for. I called back today asking where the recast paperwork was, again, at which time the agent stated they called me the day before and left me a voice message asking me to confirm if I wanted them to proceed with the recast request. This was a blatant lie because I had no missed calls or voice messages from the previous day. This is my fourth request to get the recast paperwork, they already have my lump sum wired to them and they continue to be dishonest in an effort to continue receiving my payments. To level set, the recast I am trying to process with reduce my principle by 88.6% and somehow ServBank can't seem to get the request setup in their system let alone process it. I have already submitted a claim to the **** and my state consumer protection office.If you are unlucky enough to have ServBank as your mortgage lender, I highly recommend calling them every day to check on any requests you have to make with them.

Hello ******, My apologies for the experience you've had thus far. I am with the ****************************** here at **********************. Would you be able to email me your loan number and best contact information? My email address is ***************************************** I look forward to working with you.