Business ProfileforMarcin Dental Centers, PC

I have been a patient here for over 30 years and cannot believe how much has changed in the last year. It has become clear patient care & customer service are no longer values of this practice. My issues started in October 2022, when my 6-month cleaning appt was cancelled by the office "due to staffing" and a new appt time was not available until a YEAR had passed since my last cleaning. I called several times to see if there were any cancellations & never could reach a human, nor were any of my voicemails ever returned. Fast forward to finally arriving for the appt (which was also rescheduled a few times, for the same day but the staff couldn't seem to get the time figured out)....and while it took awhile in the waiting room to finally be called back for my cleaning, everything went well until I checked out. My time with the hygienist was just like any other appt I've experienced here, she was friendly & seemed to do a thorough job in cleaning/polishing (though the X-Rays took forever due to 'computer issues')...but when I checked out I was shocked to hear I owed $234 for a 'co-pay'. As I probed further about what this exorbitant fee was for, I was told it was for a "special deep cleaning procedure" the hygienist had to do on my teeth. I tried to assert that this cleaning was not 'special' in any way...the entire appt was just like any other 6-month checkup & cleaning...except this time I'm expected to pay well over $200 for it? I was never told there was a "special procedure" being done, or that it would require a significant out of pocket cost! The clerk at checkout said she would 'address' the communication issue with the hygienist as she should have "informed me before doing the work' but her demeanor was very curt & she was beyond flippant with my concerns & the shocking situation I was in - basically leaving me no choice but to accept it & pay the fee. I left feeling very devalued by this dentist practice that I have been loyal to since I was a teenager.