ComplaintsforNWR Transport
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/20/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My car was repossessed and my belongings was held here and they threw away my belongings with very important things like pictures glasses car seats.Initial Complaint
06/14/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On June 13/2023 at 10:30pm I went to Visit a female friend at her apartment building. While inside for two hours my car was towed out of the driveway of the apartment building by NWR (NorthWest Recovery) So at 12:30am on June 14 /2023 an employee of NWR. When calling the location in ******** [**************] I was informed that the tow would be 216 with a storage fee of 45 dollars. So 261 was required to retrieve my vehicle. The problem with the whole situation is permitting a visit on grounds requires a location on site for the visitors of the property to obtain proper documentation to visit the tenants in the building. If I cant obtain a permit or authorization for visiting these individuals how can I be permitted? Seeing that I was VISITING A TENANT IN THE BUILDING and wasnt there for a whole day I shouldnt have been towed from that premises but whatever contract NWR HAS WITH THE PROPERTY OWNERS is infringing on citizens rights. While also scamming the individuals who are towed from these premises. Im seeking full reimbursement of funds and a thorough investigation of the business. If you cant get my refund from the business I will be filing a civil suit against the business and the employee that towed my vehicle. I strongly encourage the ************* to choose their response accordingly because the circuit clerks office in ******** isnt far from there businessInitial Complaint
11/16/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My vehicle was towed my northwest reposession. Caused extensive damage to my vehicle. This business need to be looked into they steal from the people who cars get brought in. Review range from damage to car to theft of cash and opening mail left in vehicles. Look at the reviews this place need to be looked into!!Initial Complaint
09/30/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
NWR towed my car even though I have 2 assigned parking spot and I was parked where I belonged. I called and tried to tell them they had made a mistake but of course they werent listening and in reality they dont care. They just want to collect their money regardless. Charging me 250 dollars, first of all that is a high number equivalent to 3 days of labor for me and that is just not fair. Please assist, I dont want this happening to anybody else. ThanksInitial Complaint
03/25/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
02/28 is the date I was finally allowed to pick up my vehicle, from North West Repossession, in ************, after receiving authorization from *** auto brokers 02/25, after paying past due balance. I immediately arrived at the northwest transport location around noon, on 02/25, only to be informed that i could not pick up my vehicle, because I didn't registerInitial Complaint
03/05/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 3-5-22 in the Am, I awaken this morning to find ***********. I called 911 because I thought my car was stolen! This towing company came on to private property, where my vehicle is registered!! and towed my car! What is wrong with you! The Hispanic woman who answered the phone was very incredibly unprofessional and disgusting attitude! But if you want to give someone attitude, I will give it right back. She got the right one today!! The next time you want to tow someones vehicle on private property you better check your records and the property records! Expect a lawsuit!!Next time dont hide your faces!! I wish I could have seen this woman face!! However when you cover windows with paper?? what can you do? Cowards. I asked for a manger. She tells me that she is the only one site?? These people are scam artists that tow legally parked cars on private property. I will say that the tow trucker that did help me today was very nice! Youre in-office staff needs to be fired/or shut down!!!*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
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Customer Complaints Summary
6 total complaints in the last 3 years.
1 complaints closed in the last 12 months.