Business ProfileforRoanoke Insurance Group Inc.

I paid for Fed-Ex Freight Priority shipment through ************************* *** on Freight Quote.com in February and also purchased the shipping insurance from Roanoke Insurance *** offered by the website to protect my Cynosure medical laser machine during pickup/transit/delivery. The shipment cost $856.61 total that included $63.15 for insurance coverage purchased via Roanoke Ins. *** The machine (in perfect structural and working condition) was picked up on 2/13/24 from **********, Ga and was delivered to the buyer in *******, Mi on 2/19/24. During transport, the machine was not secured causing the 210lb machine to fall over leading to irreparable damage to the machine prior to delivery. The laser machine was insured through Roanoke Insurance *** for $5000.00 loss coverage. The buyer immediately informed me that the machine had been destroyed by tipping over during transit. This was verified by the delivery team to the buyer as the cause of the damage to the machine. My shipping preparation was conducted exactly the same as the machine arrived to me when I purchased it from Cynosure in 2017 for the price of $145,252.50. The only difference in this case is that the machine WAS NOT PROPERLY SECURED by the shipping personnel. Due to liability issues, I could not secure the machine within their Fed-Ex truck. As a result it was 100% the failure by the shipping team that the machine was destroyed during transit. The insurance that I purchased from Roanoke Ins. *** was obtained and obviously a valid, clear-cut claim that should have been covered by them. However, after filing my claim for $5000.00 the company denied the claim due to "improper packaging" accusation by their underwriting department. I appealed the denial because it was factually incorrect but a surveyor (employed by them) then reported the damage was caused by improper packaging as well. The buyer who received the machine states that the ONLY WAY it was damaged was that the machine fell over during transit.