Business ProfileforPatrick Volvo Cars

I recently purchased a vehicle from Patrick Volvo and, unfortunately, my experience has been quite disappointing. When I bought the car, I paid a $703 title transfer fee, which created an expectation that the dealership would handle the process in a timely manner. However, this has not been the case.It's been four months since my purchase, and the title transfer issue remains unresolved due to a mistake made by the dealer when entering the type of title transfer. While I understand that people make mistakes, the lack of response and support from the dealership has been disheartening. My temporary plates have expired, leaving me unable to use the vehicle, and the dealership has informed me that I'll have to wait an additional three weeks minimum to get the issue sorted out. This has caused a great deal of frustration and inconvenience for my family and me.Moreover, the communication from the dealership has been far from satisfactory. I have reached out to them nearly twelve times with emails and voicemails, only to receive minimal responses to my concerns. It feels like they are brushing off my issue, which only adds to my frustration.I had high hopes when I chose to purchase a vehicle from Patrick Volvo, but the lack of prompt resolution to the title transfer issue, their mistake, and their unresponsive customer service have left me with a bitter taste. I truly hope that they can improve their service in the future, but for now, I would recommend potential buyers to approach with caution and be aware of the possible delays and communication issues that *** arise.

Hello *****,We sincerely apologize for the time its taken for you to receive your plates. Aside from the mistake, when dealing with out of state registration and DMV Nationwide who processes the paperwork assisted in the time delay. We understand you did receive your registration on April 26, 2023.If you have further concerns or questions, please feel free to contact the Patrick ************ Customer Relations Team at *********************************************