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            Business ProfilePool Center

            Pool Contractors

            Contact Information

            3740 Wabash

            Springfield, IL 62711

            Visit Website
            (217) 698-7665

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 21

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

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            Overview

            The Pool Center is a local, family run, business that's served the Springfield and surrounding areas for the last ten years plus. We service, sell, and repair all manner of pools and spas while striving for the highest customer satisfaction.

            Products & Services

            This company offers Swimming pool and supplies.

            Business Details

            Location of This Business
            3740 Wabash, Springfield, IL 62711
            BBB File Opened:
            8/17/2006
            Years in Business:
            21
            Business Started:
            3/15/2003
            Business Started Locally:
            3/15/2003
            Business Incorporated:
            3/1/2003
            Type of Entity:
            Corporation
            Business Management
            • Mr. Ed Osman, President
            Contact Information

            Principal

            • Mr. Ed Osman, President

            Customer Contact

            • Mr. Ed Osman, President
            Additional Contact Information

            Fax Numbers

            • (217) 698-7865
              Primary Fax
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Hiring a pool contractor

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            08/13/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I paid $1200.00 down for the Pool Center to install a new pool liner, filter and sand pump for my above ground pool between October and December of 2023. Was told I was 2nd on list and would be done weekend before Memorial Day. I had to keep calling. They had someone that works for them install liner and it’s full of wrinkles and needs fixed. Still not fixed. I still owe $1288.00 and I already have to pay for the water for filling up pool and will probably have to be drained to be fixed and then refilled. I just want my pool fixed and they should have to pay for the water the 2nd time beings it’s their fault. Plus now summer is almost over and never got to use my pool because of them. This is very bad service and to get a run around every time I call there is not acceptable.

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            J. L.

            06/22/2022

            Please do yourself a favor and don’t buy anything from The Pool Center. We bought overpriced, low grade, damaging “Poolife Rapid Shock” from this business based on a water sample we provided them that permanently damaged the liner in our 1 year old pool with shock burns. We contacted the owner Ed who is extremely hard to get in touch with, and he made excuse after excuse and took no accountability for the damage. He stopped responding when we presented evidence after researching reviews of this product and consulting with several pool experts that it was indeed the shock his company sold us that caused the damage. Clearly the owner Ed has no integrity, and he takes no ownership for the damage his products cause. The quality of products this business provides is not guaranteed and can result in permanent damage. Terrible customer service and damaging products is what this business offers. I will absolutely never buy anything from The Pool Center again, and I will definitely warn others not to as well.

            Pool Center Response

            06/23/2022

            Jason, as stated in the response to your Google review, the chemicals are indeed strong and need to be handled correctly. Neither shock nor salt causes liner burn in damage, but CYA (Stabilizer) does cause liner damage when poured directly into the pool and not in the skimmer. We cannot be responsible for mis-use of the product in the same way that C***** cannot be held responsible when bleach is mis-used on a color piece of clothing. We were respectful and responsive to your requests, spoke several times, and the owner of the company visited your property before you went on a trip. We gave you the answer but you did not like the truth. B*******, as well as P*** ****, stands behind their products and will defend them as necessary. It is unreasonable to ask us to replace an inground liner when we did not directly service the pool.

            Customer Response

            06/23/2022

            In response to the pool centers response I have a couple of additional comments. 1. The owner did not state anything about the stabilizer being the cause of the burns in the liner once. 2. For the stabilizer the instructions were followed to a “T” which was to add it slowly through the skimmer. That is what I did so I am unsure how it would have caused the burn marks. 3. The only thing that was put directly in the pool was the rapid shock and the salt. 4. I did not ask for the pool center to cover the cost for a new liner. I asked for help such as giving us a new liner at cost instead of marking it up. That request was never given any consideration.

            Local BBB

            BBB of Central Illinois

            More Info on Local BBB

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