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          Grand Bear Resort, LLC has 1 locations, listed below.

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            Business ProfileGrand Bear Resort, LLC

            Hotels

            Contact Information

            2643 N IL Route 178

            Utica, IL 61373

            Visit Website
            (815) 667-3866

            Customer Reviews

            1/5

            Average of 7 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            8 complaints closed in last 3 years

            4 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 19

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            2643 N IL Route 178, Utica, IL 61373
            BBB File Opened:
            3/14/2007
            Years in Business:
            19
            Business Started:
            7/1/2005
            Business Started Locally:
            7/1/2005
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Grizzly Jack's Grand Bear Resort
            Business Management
            • Mr. Bill Peterson, General Manager
            Contact Information

            Customer Contact

            • Mr. Bill Peterson, General Manager
            Additional Contact Information

            Fax Numbers

            • (815) 667-4420
              Primary Fax

            Phone Numbers

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Traveling soon? Shop smart when booking a hotel room

            Customer Complaints

            8 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/07/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            Our vacation villa was terrible. Management unresponsive. Promised calls - no calls. ******** customer service. We lacked kitchen essentials, place was dirty and in disrepair. Several walls needed repair. Even contacted the Sonneshein Groupe who owns the property and they hung up twice. So sad because this used to be a nice place. Broken vacuum, dirty and stained floor.... and so many more issues. Card reader issues and unable to get in, ceramic dishes full of chips, rude staff, limited lifeguards and many sat in the office. missing and broken screens. Called many times and always promised a call. I should have taken more photos,
            Read 7 More Complaints

            Customer Reviews

            7 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Bria H

            10/29/2024

            terrible stay. the lodge wasnt up to part we had bugs all in our lodge and no one checked on us. The water wasnt working nor was the heat
            Read 6 More Customer Reviews

            Local BBB

            BBB of Chicago & Northern Illinois

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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