Business ProfileforSeasonal Home Care
Current Alerts For This Business
BBB files indicate that this business has a pattern of complaints concerning contract issues, refund issues and customer service issues.
- Consumers allege that they are having contract issues
- Consumers allege experiencing difficulty getting a refund
- Consumers allege customer service issues
On 10/9/23, BBB submitted a written request to the company encouraging them to address the pattern of complaints. As of 10/30/2023 the business has not responded to the BBB request. As of 11/08/2023 the business has not responded to the BBB request to address the pattern of complaints.
Additional business information
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims may come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
On 10/09/2023, BBB contacted the business regarding their advertised products on their website. The business advertised a customer satisfaction guarantee which has to be substantiated as required by BBB’s Code of Advertising.
The business advertised the following product on their website:
“Seasonal Home Care is committed to providing customer satisfaction…GUARANTEED!”
- Details of the guarantee should be made available on the website.
The BBB Code of Advertising States:
20. Warranties or Guarantees
20.1 When using the term “warranty” or “guarantee” in product advertising, the advertiser must clearly and conspicuously include a statement that the complete details of the warranty can be seen prior to sale at the advertiser's location, viewed on the advertiser’s website or, in the case of mail or telephone order sales, made available free on written request.
20.2 Advertisers should only use “satisfaction guarantee,” “money back guarantee,” “free trial offer,” or similar representations in advertising if the seller or manufacturer refunds the full purchase price of the advertised product or service at the consumer's request.
20.3 When “satisfaction guarantee” or similar representations are used in advertising, any material limitations or conditions that apply to the guarantee must be clearly and conspicuously disclosed.
20.4 When advertising “lifetime” warranties or guarantees or similar representations, the advertisement must clearly and conspicuously disclose its intended meaning of the term “lifetime.”
20.5 Sellers or manufacturers should advertise that a product or service is warranted or guaranteed only if the seller or manufacturer promptly and fully performs its obligations under the warranty or guarantee.
As of 10/30/2023, business has not responded to BBB emails or substantiated claims.
At-a-glance
Related Categories
Overview
Seasonal Home Care is a home service company that specializes in the following services:
Air Duct Cleaning
Carpet & Upholstery Cleaning
Gutter Cleaning
Power Washing
Window Cleaning
Products & Services
Business Details
- Location of This Business
- 1039 College Ave Ste H, Wheaton, IL 60187-5794
- BBB File Opened:
- 9/26/2018
- Years in Business:
- 7
- Business Started:
- 11/9/2017
- Business Started Locally:
- 11/9/2017
- Business Incorporated:
- 8/28/2018
- Type of Entity:
- Corporation
- Alternate Business Name
- Seasonal Home Care, Inc.
- Business Management
- Mr. Jason Markiewicz, President
- Contact Information
Principal
- Mr. Jason Markiewicz, President
Customer Contact
- Mr. Jason Markiewicz, President
Customer Complaints
15 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
07/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Customer Reviews
18 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
MICHAEL M
1 star06/26/2024
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