Business ProfileforMagnetic Concepts Corporation

I was given the task of buying a large magnetic whiteboard for our newly remodeled conference room. After carefully reviewing our options of custom whiteboard suppliers, I picked Magnetic Concepts. Choosing the custom size (10' x 3'), wooden trim and submitting our logo/artwork was hassle free and anytime I had a question it was promptly answered. We are a fairly large heavy civil construction company and excited to receive the finished product. However, when the truck driver opened the rear door, our jaws dropped after seeing the whiteboard in a very very very sad state. It was not in a crate or anything that even remotely resembled a crate which I knew it shipped out in. It was very obvious to us that the shipping company/companies were extremely reckless. It did look like someone from the trucking company made a feeble attempt to tape cardboard to the front but they failed miserably. Needless to say, there were several long deep scratches in the middle front, sections of the wooden frame were scuffed & scratched and the back was damaged to the point we couldn't hang it even if we wanted to. I corresponded with customer service regarding the problem, sent pictures and a detailed account of receiving the damaged whiteboard and they immediately put in a new work order for a replacement, which was promptly built and delivered to us damage free. I must commend the art department, customer service and the whole ********************************************* staff for the quick response and resolution to a problem the original trucking company clearly caused. We are in the process of hiring a local contractor to professionally hang our new whiteboard. The Magnetic Concepts Whiteboard will add that professional final touch our conference room needed. I will absolutely recommend MC to others

Thank you for your review! We really appreciate the feedback and are glad you had a positive experience with our company. We strive for excellent customer service on every order and while the shipping issue was very unfortunate, we are glad it was resolved satisfactorily. We look forward to doing more business with you in the future!