Business ProfileforValley View RC

Valleyview RC BE WARNED!! very poor quality rude and very bad product support. Purchased a 3 inch spinner from ValleyView RC it was defective contacted them about problem their response was very unbusiness like. The spinner backplate was clearly drilled incorrectly holes were to small. See their response. Would you want to deal with a company that values their customers like this?On Jul 10, 2023, at 12:09 PM, Valleyview wrote Hello ,I appreciate what you have researched and decided what the problem is with your prop, spinner and prop bolts. Sorry to say that you are not correct with your conclusion. The only thing that will cause your prop bolts to shear off is the fact that they were not tight. We have had this many times and the only conclusion is bolts not tight. All the information about the backplate holes and binding on the bolts is just BS.If you cannot get the sheared bolts out of the prop hub we have replacement parts.Also you can order another spinner and prop but please this time tighten the prop bolts. The holes on the spinner are correct.Thank you *** Valley ************ On Jul 10, 2023 valleyview wrote Please don't insult my intelligence. If you actually believe that the holes were incorrectly drilled then tell me how did you put the backplate on? I try my best to help anyone in the hobby but people like you who made a mistake but won't admit it I don't have much use for. We have sold hundreds of spinners and you think yours was the only bad one?Please don't contact me again unless you want to admit the mistake you made. ***

The customer claimed to us that spinner in question was the reason that his prop bolts sheared off and broke his propeller.  He requested to have his propeller replaced.
The prop bolts will only shear off if the prop bolts are not tight.
The Back plate of the spinner would not go on the 4 prop bolts if it were drilled incorrectly.
Even if the back plate would go on tightly, it  should not have been used, and this is what the customer is claiming that sheared off the prop bolts. The final inspection should be up to the customer to determine if something is not right before they fly their airplane.  If instead the customer would have contacted us and told us his back plate was not drilled correctly and did not fit his engine, we would have gladly replaced it, but he decided to use it anyhow.  We were only contacted after he had already used the spinner that he claimed was drilled incorrectly.