Business ProfileforKing's Great Buys Plus/Indiana

Date of transaction 9/25/2021 money spent 4445.85 King's Great Buys Plus will not honor first year warranty that cover all furniture problems in the guarantee. First call to King's Aug 8 and 9 to get warranty repair. No one contacted me called back Aug 24 and the 25 was told that it was too far to come finally contacted ********** customer service Aug 31 first called again Sept 7 to ********** customer service the lady told me she thought King's was taking care of the problem waited for someone to contact me no one Did. So I called back ********** Customer service to see if anyone was going to repair or replace or refund the money I spent. ********** customer service called back and said She would try and have it fixed through ********** on Sept 28 set up an appointment for someone to come to the house and look at the problem of the 3 pieces of furniture the a About 4 days later. He worked for furniture solutions he said the recliner needed springs and motor loveseats needs springs and a metal mechanism couch needed springs and adjustments furniture solutions called ********** and place order for parts the installer called and he would be at my house Oct 11 installer said motor on recliner was not the problem needed a metal mechanism put springs on loveseats also said it needs new mechanism put springs on couch and adjusted the couch all 3 pieces still making popping noise from mechanism called *********** Oct 24 told me to call King's I did they said it was fixed and hung up on me 2 times *********** sent King's an email that stated *********** did all they could do it was their warranty for the first year and to take care of it *********** sent me the email they sent to King's Great Buys Plus as of November 17 nothing has been done and I cannot call King's they just hang up I would like to have this problem resolved I can send picture of email homestretch sent me they sent to King's Great Buys Plus thank you