Business ProfileforAtlas World Group, Inc.

Spending $12K-$15K to relocate you would think the process would be easier . Not the case here. This isn’t my first cross country move ,so I know what to expect. Atlas was a huge disappointment as the transporter of my goods. Driver showed up day of the move, had no movers. He spent 2 hrs chasing them down. They completed the inventory/coding and stated that the weight will be less than 8,000 lbs. The original estimate being slightly over 8,000 and items were sold after the original estimate, so that seemed to be aligned. I was advised the original estimate would be the max out of pocket and their estimate are always very close. I was also advised that I would not want to do a bingo sheet when unloading the truck at destination by driver. They left to get truck weight and advised they would send me the weight but did not. Hours later, I had to request it. They sent me 11,500lbs. Shocked, I reached out to the driver for an explanation of huge difference in both estimates. The driver would not respond to me or the agent. A reweight and bingo sheet would have to be completed at destination. We reweighed. The driver showed up without movers again spent hours hunting movers down. I explained the bingo sheet had to be completed because the weight difference. At one point the driver’s wife was just checking things off the bingo sheet without validation, I asked her to stop . Driver came in my house cussing and screaming at me and my mother.He refused to stay to complete bingo sheet. He was threatening, hostile, and bullying. Weight came in thousands lighter. And several items damaged at destination. FRAUD- how many customers have been taken advantage of. Spoken to Atlas Customer Service with no resolution except driver being investigated. Movers were sent out to complete the bingo sheet so I could confirm nothing was missing. I expect this to be escalated and some type of accommodation for the anguish this has caused me and my family other than a scripted response