Business ProfileforPeterman Brothers Heating, Cooling, Plumbing & Electrical

I am writing to express my dissatisfaction with the service I received from Peterman Brothers Heating, Cooling, and Plumbing regarding my heating and cooling systems.I purchased a ****** dollar **/furnace from Peterman Brothers that is still under warranty. On February 23, 2022, during extreme cold weather with outside temperatures at -9 degrees, I contacted them for urgent assistance because my home temperature had dropped to 50 degrees. I was informed that the earliest they could send someone was December 29, 2022almost a week later. Given their advertised 24-hour guarantee and my warranty, I expected much better service. My two small children were left freezing and shivering during this time. I had to pay another company to fix the issue which they did the same day.More recently, they came out October 1, 2024 about my 3-year-old ** unit, which I paid $****** for (including the furnace) and which came with a 10-year warranty. I was concerned about the humidity levels in my home, which had risen to 70%. During the visit, the technician, ****, adjusted the fan speed to help with the humidity but then attempted to sell me a $7,000 humidifier. I expressed that I did not want a humidifier; instead, I wanted the ** unit to operate correctly as it should. **** suggested that the unit I purchased was mediocre and that to effectively cool and manage humidity, I should have chosen a premium model. It is disappointing to realize that I was not informed that the system would not adequately meet my needs for both cooling and humidity control when I made such a significant investment. The humidity level is still at 69% in my home, after Even supposedly fixed it, and he charged me $85.00.Overall, I feel that Peterman Brothers has failed to provide adequate service and support for the products they sell, and I am seeking a resolution to these ongoing issues.I would like for Peterman to refund my money and fix the 15K **.Thank you for your attention to this matter.