Business ProfileforTouch of Class

Appalling Experience with Touch of Classless - A Ruined Surprise and Degrading Customer Service To Whom It May Concern, I am writing to express my profound disappointment and frustration with the experience I had with Touch of Classless. I had hoped to give my wife a thoughtful and supportive gift after the loss of her beloved cat. I found what I thought would be a perfect token on Amazon—a small statue sold by Touch of Classless that closely resembled her cat. I trusted your company to deliver this sensitive purchase with the care it deserved. Unfortunately, that trust was shattered when the package arrived. Rather than being discreetly packaged in an outer shipping box, the item was sent in its original box, completely exposed. My wife saw it immediately, and the surprise was entirely ruined. This was a careless oversight that shows a lack of understanding for how thoughtful gifts should be handled. Attempting to address this, I contacted Touch of Classless through Amazon, hoping for an empathetic response and a simple solution. Instead, I was met with an astonishing level of disrespect. Not only did the customer service representative fail to acknowledge my wife’s loss or the impact of their mistake, but they also repeatedly used the dismissive phrase, "sorry you feel that way." This is a deeply unprofessional and passive-aggressive response—certainly not what one expects from a company that should value its customers. I am disheartened by how poorly this situation was handled, both in the lack of care in shipping and the insensitive treatment by customer service. I believe people deserve to know what kind of service they can expect from Touch of Classless, so I will be sharing my experience across multiple review platforms and on your social media channels. This isn’t about one ruined surprise—it’s about the lack of respect shown to your customers, especially during emotionally sensitive times. Sincerely, ***