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            Business ProfileClosets by Design

            Closet Organizers
            BBB accredited business

            Additional business information

            Additional Info:
            In August, 2020 the business' ownership changed. Prior to the ownership change, the business had been the subject of complaints. You can see the prior business' Business Profile here.
            See all additional business information

            Contact Information

            1810 S Lynhurst Dr Ste Q

            Indianapolis, IN 46241-4451

            Get Directions
            Visit Website
            (317) 766-9001

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            Customer Reviews

            3.67/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 3/25/2022

            Years in Business: 4

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            At Closets by Design, we design, build and install custom closets, garage cabinets, home offices, laundries, pantries and much more.

            Business Details

            Location of This Business
            1810 S Lynhurst Dr Ste Q, Indianapolis, IN 46241-4451
            BBB File Opened:
            8/24/2020
            Years in Business:
            4
            Business Started:
            8/1/2020
            Date of New Ownership:
            12/22/2021
            Business Incorporated:
            10/15/2021
            Accredited Since:
            3/25/2022
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Vestiarium, Inc.
            Business Management
            • Mr. Anthony Rund, Owner
            Contact Information

            Principal

            • Mr. Anthony Rund, Owner

            Customer Contact

            • Mr. Anthony Rund, Owner
            Additional Contact Information

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/29/2022

            Complaint Type:
            Order Issues
            Status:
            Answered
            We had a designer come out to quote us having two closets done. We have used this company in the past and been thrilled with the results and the customer service. We were told that the install would be within 4-6 weeks. They were not able to schedule that day because it was after hours but told us that if we signed and put a deposit down, we would receive a call the next day to let us know the install date. We did sign and pay a 50% deposit based on the information we were given. We waited two days plus through the weekend to get a call and nothing. I finally called into the office the next Monday (signed on a Wednesday) to get information and was told that the sales lady had not at that point even turned in the paperwork from the previous weekby the end of that week I was finally given an install date..12 weeks out! I called in to explain that we were told 4-6 weeks and wanted to cancel if we would have to wait 12 weeks. I was told we could not cancel without losing the 50% down payment because we were past the 3 days..the sales lady didnt even turn in the paperwork within the 3 day window. This seems incredibly dishonest and they are doing nothing about it.
            Read More

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Jill R

            11/27/2023

            Beyond impressed with this company and my experience! Employees were knowledgable, professional, efficient and understood out needs. I absolutely love the work they did in my daughters closet and in our coat closet. They made the space much more usable, efficient and nice to look at. I really liked the selections for the drawers/handles/rods too. The shelves are adjustable, which is nice for a growing family. Overall, VERY happy with closet space and would absolutely recommend Closets by Design ************!

            Closets by Design Response

            11/29/2023

            We are thrilled to hear you had a great experience and are loving your new spaces! Thank you very much for working with us and for taking the time to share your recommendation!
            Read 1 More Customer Review

            Local BBB

            BBB Serving Central Indiana

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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