Business ProfileforMister Quik Home Services

On July 19 a Mr **** tech came out to provide annual maintenance on our HVAC system. Prior to the service I paid the company $199 for an annual maintenance ************ the end of the service, the tech told us: - our furnace heat exchanger was cracked which results in carbon monoxide leaks & per state guidelines our gas needed to be shut off.- our outside heat pump was leaking - the entire system needed to be replaced (that day) because no replacement parts for any unit were available - he couldn't locate any records of the annual service done on the unit for the past 10 years (despite us having record of these services indicating the unit was in good condition)He also:- removed our HVAC filter and left it on the ground, despite the service agreement indicating they'd offer to replace it - showed us a video of a cracked heat exchanger that he claimed he took that day - left his trash by the unit Following the visit we called a tech from another company who came out and stated there was no indication the necessary tests were even completed to check for a monoxide leak.Following that, we had another tech from another company come out and confirm there was NO crack and no carbon monoxide leak and that our entire system was in great condition.I have called Mr ***** 3x to resolve this. The first time, they said they couldn't find notes from the visit. The second time they defended the claims and said because he left his trash they'd contact his supervisor. The third time they agreed to cancel my membership but wouldn't commit to providing a refund.This business settled a lawsuit for this behavior in 2014. We disclosed we had an infant at the start of the visit and I believe we were taken advantage of with fear tactics claiming a carbon monoxide leak.I have spent $199 I want refunded. I could have spent $25,000 if I had listen to the urgent advising of the tech. The practice is wildly unethical and places major undue financial burden on customers.