Business ProfileforUniversal Windows Direct of Indianapolis

We have paid a total of $2322 in 3 installments for a single window from this company. It was quoted on or around 10/11, when the first payment of $1161 was provided. Our concern was over the rotten window trim and sill and knew replacing the window was required to correct that. A second employee came on or around 12/16 to measure the window and a second payment of $929 was made at that time. We were told that replacing the rot wasnt in our quote- although we were very clear that was why we were replacing the window. We were told that she would ask and they would call us. We had to reach out for an update more than a week later. Then I voiced concerns over our new document listing colors that didnt appear familiar. When photos were sent via text, I questioned and voiced my concern again that the trim wasnt our house color.The original sales rep came by to confirm color swatches and said they are the same, just different names. The delay in communication, which required me to always be the one following up, caused a 2 week delay in install. When it was installed on 1/5 we paid the last installment of $232. We then voiced concern again to our rep that the color trim was incorrect, he responded that he had that concern as well, but would check with his boss. I spoke with the general CS team who sent a third employee to our house with swatches on 1/10. That employee even voiced that the color was incorrect compared to their offerings and not sure why this one was written and suggested. That same day our original sales rep said the color was because the new product (vinyl) is different then our older windows (wood) and they could not help. After explaining that a member from their company was at our house earlier that day with swatches to confirm the correct color match of vinyl to our existing wood trim, he has since ignored me completely. My voiced resolution is they correct the trim as it was sold to me.