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          Big O Tires of New Albany Indiana has 1 locations, listed below.

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            Business ProfileBig O Tires of New Albany Indiana

            Tire Dealers
            BBB accredited business

            Contact Information

            2245 State St

            New Albany, IN 47150-4935

            Visit Website
            Email this Business
            (812) 949-0736

            Business hours

            7:30 PM - 6:00 PM
            Business Hours
            7:30 PM - 6:00 PM
            7:30 PM - 6:00 PM
            7:30 PM - 6:00 PM
            7:30 PM - 6:00 PM
            7:30 PM - 6:00 PM
            7:30 PM - 3:00 PM
            Closed

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            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 6/28/2012

            Years in Business: 36

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Products & Services

            Tires & Wheels, Automotive Diagnostics, Oil Changes, Alignments, Batteries, Brakes, Automotive Maintenance, Auto Repairs

            Business Details

            Location of This Business
            2245 State St, New Albany, IN 47150-4935
            Email this Business
            BBB File Opened:
            4/27/2009
            Years in Business:
            36
            Business Started:
            10/1/1988
            Business Started Locally:
            10/1/1988
            Business Incorporated:
            9/19/2003
            Accredited Since:
            6/28/2012
            Type of Entity:
            Corporation
            Related Businesses
            Hours of Operation

            Primary

            M:
            7:30 PM - 6:00 PM
            T:
            7:30 PM - 6:00 PM
            W:
            7:30 PM - 6:00 PM
            Th:
            7:30 PM - 6:00 PM
            F:
            7:30 PM - 6:00 PM
            Sa:
            7:30 PM - 3:00 PM
            Su:
            Closed
            Business Management
            • Mr. Matt Dunbar, President
            • Mr. Bill Walker, Vice President
            • Mr. Don Broady, Manager
            • Ms. Linda Oehmann, Accountant
            Contact Information

            Principal

            • Mr. Matt Dunbar, President

            Customer Contact

            • Ms. Linda Oehmann, Accountant
            Additional Contact Information

            Fax Numbers

            • (812) 949-0836
              Other Fax

            Email Addresses

            Website Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: A buyer’s guide to purchasing tires

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/12/2024

            Complaint Type:
            Billing Issues
            Status:
            Answered
            I scheduled an appointment with Big O tires on February 10, 2024… when I scheduled the appointment I told them I was bringing my own parts… The person I talked to said that was fine… when I got the quote, I noticed the bill was extremely high… I asked why the bill was so high and was told it was because they charged me time and a half because I bought my own parts instead of buying their marked up parts…this “Policy’ was never mentioned when I scheduled the appointment nor would it have been mentioned if I didn’t notice the high quote…So my brake repair was supposed to be $129 per wheel x 2 wheels (rear only) but was charged another $129 because I didn’t buy their parts…I have been going here for years and only recently noticed how much they mark up their parts and tried to save some money but that is impossible with this shady business practice…lesson learned..wanted to let everyone in the New Albany Indiana area know about this in advance because they won’t tell you…
            Read More
            Read 1 More Complaints

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Nicholas M

            09/18/2023

            Poor experience, had purchased a set of four tires , with warranty , after having a tire pop and the vehicle towed in I received a call from Ashley who told me that I needed a set of four tires . I told her I had a warranty and that they would be covered at 23 $ each roughly , it was the install of the tire . She said she ordered them and that was the end of the call . She then called back to tell me that they would only cover one tire under warranty , even though all four needed replaced I would unfortunately have to have it towed in again if there was another tire flat incident . I asked to speak with a manager and then sat on hold for several minutes. I then got ahold of the owner Matt Dunbar who told me there would be no tires covered under the warranty and I only needed two tires not four , but wouldn't cover any . After 15 minutes he angrily agreed to replace one only under warranty , because that's more than he would be legally required to do .

            Local BBB

            BBB serving Greater Kentucky and South Central Indiana

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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