Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

iTEDIUM, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • iTEDIUM, Inc.

      PO Box 39 Mission, KS 66201-0039

      BBB Accredited Business
    • iTEDIUM, Inc.

      6717 Shawnee Mission Parkway Shawnee Mission, KS 66202

      BBB Accredited Business

    Business ProfileforiTEDIUM, Inc.

    Employee Benefits Insurance
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 8/28/2014

    Years in Business: 23

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    ABOUT iTEDIUM®
    Since 2001 iTEDIUM provides web-based employee benefits administration service; integrating technology-driven processes and programs into the work streams of the organizations they serve. Their clients represent a wide range of companies and organizations, from small employers to large public entities and third-party administrators. Regardless of an organization’s size, iTEDIUM states they have a benefit-administration solution to meet their needs:
    COBRAGuard® - “The Most Affordable, Efficient and Comprehensive Solution for COBRA Administration”
    EESe – “A Benefit Eligibility and Enrollment System that Works”
    Harmoney – “Correcting Mistakes Before They Strike Your Bottom Line”
    Emeritus – “Built to Help Those Who Helped Build the Future"
    Company states their goal is to help employers save time and money and improve service while minimizing risk and liability. Company states they currently service more than 3,000 accounts located in all 50 states. iTEDIUM’s corporate headquarters is based in Overland Park, KS with a sales and marketing center in Tampa, FL. For more information, visit www.iTEDIUM.com.


    ABOUT COBRAGuard®
    As a Certified COBRA Administrator (CCA), COBRAGuard (An iTEDIUM Solution®) employs a team of COBRA-certified administrators and service representatives. For more than 15 years, COBRAGuard has been integrating technology-driven processes and programs into the work streams of the organizations they serve. While smaller companies submit COBRA events and information via our web-based interface, larger companies securely submit the same information via electronic data feeds using iTEDIUM’s secure FTP site. Company states their goal is to help employers save time and money and improve service while minimizing risk and liability. Company states they currently service more than 3,000 accounts located in all 50 states. COBRAGuard is a subsidiary of iTEDIUM® with corporate headquarters based in Overland Park, KS with a sales and marketing center in Tampa, FL. For more information, visit www.CobraGUARD.net or www.iTEDIUM.com.


    ABOUT EESe
    EESe (Eligibility Enrollment System for Employers) centers on helping our clients meet their commitments to their workforce, vendors and executive teams with accuracy and efficiency. Their technology allows employer groups and health plans of any size to easily manage the healthcare benefits and eligibility of their workforce. Company states their flexible platform effortlessly integrates with plans, carriers and providers giving way to unparalleled insight and control. Company states their goal is to help employers save time and money and improve service while minimizing risk and liability. Company states they currently service more than 3,000 accounts located in all 50 states. EESe is a subsidiary of iTEDIUM® with corporate headquarters based in Overland Park, KS with a sales and marketing center in Tampa, FL. For more information, visit www.iTEDIUM.com.


    ABOUT HARMONEY
    Harmoney is a Billing Reconciliation platform that reduces waste and helps organizations save money. By providing technological oversight of an organization’s benefits plans, Harmoney eliminates errors and redundancies by comparing all employee and plan data across the organization and correcting any overlapping or missing information. Company states their goal is to help employers save time and money and improve service while minimizing risk and liability. Company states they currently service more than 3,000 accounts located in all 50 states. Harmoney is a subsidiary of iTEDIUM® with corporate headquarters based in Overland Park, KS with a sales and marketing center in Tampa, FL. For more information, visit www.iTEDIUM.com.


    ABOUT EMERITUS
    Emeritus offers a suite of services that can be tailored to how an organization serves former employees that are on a self-pay basis (not under COBRA), including retirees. From billing and collection of premiums and monitoring & tracking to outsourced (private label) employee support, Emeritus is a cloud-based and scalable solution that helps organizations solve the unique challenges of offering continued benefits post-employment. Company states their goal is to help employers save time and money and improve service while minimizing risk and liability. Company states tehy currently service more than 3,000 accounts located in all 50 states. Emeritus is a subsidiary of iTEDIUM® with corporate headquarters based in Overland Park, KS with a sales and marketing center in Tampa, FL. For more information, visit www.iTEDIUM.com. 

    Business Details

    This is a multi-location business.

    Find a Location

    iTEDIUM, Inc. has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • iTEDIUM, Inc.

        PO Box 39 Mission, KS 66201-0039

        BBB Accredited Business
      • iTEDIUM, Inc.

        6717 Shawnee Mission Parkway Shawnee Mission, KS 66202

        BBB Accredited Business
      Location of This Business
      PO Box 39, Mission, KS 66201-0039
      BBB File Opened:
      4/21/2004
      Years in Business:
      23
      Business Started:
      4/1/2001
      Business Started Locally:
      4/1/2001
      Business Incorporated:
      4/1/2001
      Accredited Since:
      8/28/2014
      Type of Entity:
      Corporation
      Alternate Business Name
      • COBRAGuard, Inc.
      Business Management
      • Robert Meyers, President and CEO
      • Cathryn Scivicque, Vice President
      • Angie Whitington, Customer Service Representative
      • Debra Mootz
      Contact Information

      Principal

      • Robert Meyers, President and CEO

      Customer Contact

      • Angie Whitington, Customer Service Representative
      Additional Contact Information

      Fax Numbers

      • (913) 438-8385
        Other Fax

      Phone Numbers

      Website Addresses

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      1 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Pete T

      1 star

      01/04/2024

      Received information from former employer that iTedium was employer's "COBRA administrator" and was in the same message given login credentials for the www.mycobra.info web site. Upon logging in to www.mycobra.info and attempting to make the initial payment, iTedium's web site returned an error: "This service is not available until one day after you elect COBRA." When I returned the next moring to make a payment, I received a message conveying that my payment was late, and that I would be charged a $12.00 USD penalty fee. Upon contacting iTedium's billing support, I was told the charge was unavoidable unless I wanted to mail a paper check, thereby defeating any benefit of their online payment service.

      iTEDIUM, Inc. Response

      01/05/2024

      The web portal is not required and is there for members to elect online should they want to. The fee's are assessed by the banking facility and cannot be waived. Members are not required to utilize this website. There are no fee's to mail in a payment and election. The fee's are clearly marked and members must agree to the fee prior to making a payment. The website it optional only.

      Customer Response

      01/05/2024

      iTedium's optional website charged me $12 fee for no reason; waiting for checks to clear in the mail is very 1990s. And fraught with risk when it comes to health care claims. The company "iTedium" is certainly aptly named, I will give it that.

      Local BBB

      BBB of Midwest Plains

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.