Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

New Concept Auto Service has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • New Concept Auto Service

      9573 W 87th St Overland Park, KS 66212-4552

      BBB Accredited Business
    • New Concept Auto Service

      4119 Bonner Industrial Dr Shawnee, KS 66226-2106

      BBB Accredited Business
    • New Concept Auto Service

      128 N Mahaffie St Olathe, KS 66061-3738

      BBB Accredited Business
    • New Concept Auto Service

      6032 Merriam Dr Merriam, KS 66203-3164

      BBB Accredited Business

    Business ProfileforNew Concept Auto Service

    Auto Repair
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.5/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 3/10/2021

    Years in Business: 38

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    New Concept Auto Service is more than an auto repair shop; we're a family that's focused on giving you the best service possible. We have manufacture diagnostic equipment, ASE master certified techs and Audi/BMW factory trained techs on staff, ready to give you an expert experience. Call us today to book your appointment!

    Business Details

    This is a multi-location business.

    Find a Location

    New Concept Auto Service has 4 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • New Concept Auto Service

        9573 W 87th St Overland Park, KS 66212-4552

        BBB Accredited Business
      • New Concept Auto Service

        4119 Bonner Industrial Dr Shawnee, KS 66226-2106

        BBB Accredited Business
      • New Concept Auto Service

        128 N Mahaffie St Olathe, KS 66061-3738

        BBB Accredited Business
      • New Concept Auto Service

        6032 Merriam Dr Merriam, KS 66203-3164

        BBB Accredited Business
      Location of This Business
      9573 W 87th St, Overland Park, KS 66212-4552
      BBB File Opened:
      1/20/1988
      Years in Business:
      38
      Business Started:
      12/1/1985
      Date of New Ownership:
      10/1/2019
      Business Incorporated:
      5/10/2019
      Accredited Since:
      3/10/2021
      Type of Entity:
      Limited Liability Company (LLC)
      Hours of Operation

      Primary

      M:
      7:30 AM - 5:30 PM
      T:
      7:30 AM - 5:30 PM
      W:
      7:30 AM - 5:30 PM
      Th:
      7:30 AM - 5:30 PM
      F:
      7:30 AM - 5:30 PM
      Sa:
      Closed
      Su:
      Closed
      Business Management
      • Julia Caldwell, Marketing Director
      Contact Information

      Principal

      • Mr. Vicente Silva, Owner

      Customer Contact

      • Mr. Vicente Silva, Owner
      • Julia Caldwell, Marketing Director

      Customer Complaints

      3 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      2 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Thomas C

      2 stars

      05/01/2024

      I used this repair shop earlier this year. I went in for the first time with a coupon and a list of several repairs I wished to have done. I showed up around 11 AM and waited. Around 1:30 PM I was handed my keys and rather than having the work completed, they had merely inspected my automobile. Thought this to be unusual, because this work had been diagnosed at the dealership on an earlier date. Told to return the car for repair work which I did. And the additional work they stated I needed to have done? In the thousands of dollars. This work was politely declined. And why is that you say? Seven days before an alignment was done at Firestone on West 79th Street, Overland Park, Kansas. Among the maintenance jobs they put in writing I needed was an alignment! My Goodness!! And will I return to this garage for additional work? No way. I continue to receive coupons from New Concept by mail which I toss. My only regret is that if their coupons were of softer texture, I could use them as toilet tissue in the bathroom.

      Local BBB

      BBB of Midwest Plains

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.