Business ProfileforMr. Appliance of Wichita

They scheduled a time to come out and after waiting the 2 hour time frame for a repairman to arrive, I got a phone call asking what our issue was. I explained and he said he didn't need to come, he knew exactly what part to order. This was infuriating as I waited around for him to show and all I got was a phone call. Two weeks later the part arrives and he goes to fix it and of course there is a second issue, which he would have know had he came over the first time. The second issue was even a fire hazard, as the repairman showed us the burnt part!! So now it's another wait for another part and the thought that our dishwasher could have caught fire while we were waiting to even been seen by these people. Then at the end of the repair, our kickplate to the dishwasher is missing. I assume he probably took it to his truck and wasn't thinking, total mistake, which is how I explained it. The owner said I am accusing him of stealing it, they will not replace it and to be honest our dishwasher was a pain in their ass and they just want to be done with us and will not help us any further. Literally the owner's words! The owner should not own a business with that kind of attitude towards customers. I was appalled and am beyond shocked at the good reviews they have. We will never use them again, never recommened them and actively warn people against this company when asked for a recommendation. I put in a complaint with our dishwasher company as well, as this was an under warranty job and they said they will work to find out authorized users and this wasn't their first complaint about this local company and our brand of dishwasher.

Maria,  we have not been to your home since July of 2021.  This is the strangest thing I have ever seen that over 2 years later you have a complaint.  Probably nothing we can do to satisfy you.  Have a great day!