Business ProfileforBackyard Discovery

FIRST OFF - I only selected 1 star because 0 stars is not an option. HORRIBLE COMPANY. DO NOT ORDER ANYTHING! We ordered a playset in the beginning May and paid for installation. We received notification that on May 28 a team from "GO CONFIGURE" would be out to build the swing set. As it turns out - Backyard Discovery subcontracts to Go Configure who then subcontracts to a different company!!! Where I live they do not have enough companies to actually do installations and it takes weeks to months to have someone come. When the men from the installation company arrived they took 3 days to "build" what they said would take less than a day. THEY DID THE ENTIRE PLAYSET WRONG!!!! I called Backyard Discovery and Go Configure essentially EVERYDAY for 3 MONTHS!!! We had 4 different installation companies come to look at our swing set throughout the summer - first said it only need a few parts AND THAT IS WAS A SAFETY HAZARD AND NO ONE, ESPECIALLY CHILDREN, SHOULD GO ON IT - second said it needed to be replaced - Backyard Discovery decided they were just going to send "replacement parts" NOT replace the swing set - third came and said there is no way it can be repaired and needs REPLACEMENT. And worst off - there was NO communication between Go Configure and the subcontractors as NO ONE KNEW anything about the situation. The fourth finally came out on August 28 - took away the old swing set AND rebuilt an entire new one in 3.5 hours. I wasted at least 50-60 over months calling everyone and getting shoved off to other companies who said "we cannot to do this - you have to call X to get it done" who would then say "we have protocols for this and cannot help". It was frustrating, annoying, and just plain terrible customer service. BACKYARD DISOVERY AND GO COFIGURE ARE TERRIBLE COMPANIES. DO NOT PURCHASE THROUGH THEM. GO CONFIGURE IS POORLY MANAGED WITH NO STAFF TO ACTUALLY COMPLETE ANYTING - AND ABSOULTE NOT PROPERLY!! DO NOT USE!!!!