Business ProfileforMission Auto Service, Inc.

Was out of town two and a half hours away from home, single mom and daughter on a softball trip. My alternator went out the first day there. I took it to this shop and the estimate came back to change my alternator and battery (My battery didn't need changed) and the estimate I got back was almost $1,900.00Yeah you read that right $1,900.00 (TF??) The estimate included pulling /tilting my engine to change the alternator. Absolutely not necessary.! WOW And 1 hours worth of labor after charging me a brand new battery that I didn't need. Miscellaneous 'shop fees'included. I paid them $122 diagnosis fee and I opted to trailer my car home and get a rental car. I bought my own alternator and supplied it to my local mechanic. And my total bill was $340 for labor. I absolutely would NOT go back there ever again. And just in case people are wondering it's a 2017 GMC Acadia Denali. Maybe there is a model of this car that requires hoisting the engine up to get to the alternator but this 100% certainly isn't one of them lol. Worst case scenario is that they purposely were trying to rip me off because my situation or after having my car for a full day and supposedly diagnosing it, they still thought you had to pull my engine to get to the alternator (which is easily visible even for me) and they have no clue what they're doing. Either way, I would avoid this place at all costs!!!!!!!!And I was told it was the OWNER doing the work on my car. UNBELIEVABLE!