Business ProfileforCanaan Stone Works, LLC

******** a CSW employee came to my house in October 2023 to measure my kitchen counter tops and provided a pre-template quote on 10/23 for $5,604. A required a 50% deposit ($2,778) was made 1/9/24 to perform a template. CSW provided a summarized quote but no itemized costs, i.e., cost PSF for counter top, cost PSF for removal of existing counter tops, PSF for disposal of existing counter tops, sink, etc., Deposit was made and after template, the charge was significantly higher and they informed me my sink had to be removed at time of template which was never mentioned previously which meant I would be without the use of my kitchen for over a week. I never signed an acceptance document prior to or after installation. However I did request itemization of costs prior to installation. In fact itemization has been request 6 or more times but CSW refused, only providing a "total" cost. Attorneys always state to get itemized costs for projects so you know how much the contractor is charging for each item. CSW didn't provide/complete some of the tasks/services listed in their quote. I estimated the charge for tasks not performed and submitted payment accordingly stating when itemized costs were provided we would revisit the remaining invoice. Still CSW refuses to provide any breakout of costs so this issue can be resolved. (Invoice 18654)