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          Eddy's Chrysler Jeep Dodge Ram has 1 locations, listed below.

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            Business ProfileEddy's Chrysler Jeep Dodge Ram

            New Car Dealers

            Contact Information

            11208 W Kellogg

            Wichita, KS 67209

            Get Directions
            Visit Website
            (316) 773-2002

            Customer Reviews

            2/5

            Average of 4 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            8 complaints closed in last 3 years

            3 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 86

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

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            Business Details

            Location of This Business
            11208 W Kellogg, Wichita, KS 67209
            BBB File Opened:
            7/1/1984
            Years in Business:
            86
            Business Started:
            1/1/1938
            Business Started Locally:
            6/1/1962
            Date of New Ownership:
            12/1/2009
            Business Incorporated:
            11/12/2009
            Type of Entity:
            Corporation
            Alternate Business Name
            • Eddy's Motors, LLC
            Business Management
            • Brandon Steven, Owner
            • Ray Perez, General Manager
            • Ashley Cummings, Corporate CRM
            Contact Information

            Principal

            • Brandon Steven, Owner

            Customer Contact

            • Brandon Steven, Owner
            • Ray Perez, General Manager
            • Josh Wallentine, Manager of Social Media
            • Ashley Cummings, Corporate CRM
            Additional Contact Information

            Phone Numbers

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            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            8 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/28/2023

            Complaint Type:
            Billing Issues
            Status:
            Answered
            I had negotiated a price for a vehicle, but when everything was said and done, they put the original price back into the the equation hoping I didn’t notice. I would have not noticed, but the finance company that was doing the original loan was having a hard time verifying employment. I decided to have my wife buy the car through her credit union. As we were going through the paperwork, we noticed that they had put the original price back into financing, not the price we had negotiated. Plus….. we had negotiated a new windshield and tires in the deal. When I got the car back for the tires, they put two different tires that were not the same as the ones that were good and already on it. Then, they were supposed to replace the windshield. When I took it in to be replaced, they came back and said we were not able to fill the chip that was in the windshield and would have to replace it. They were supposed to replace it to begin with and not just fill the chip. Everything we negotiated, was a lie.
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            Read 7 More Complaints

            Customer Reviews

            4 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Robert M

            02/09/2024

            NEVER BUY FROM THESE PEOPLE. They scam you and lie to you. They rushed to get my sale before the end of day on the last day of the month. Trying to get that bonus. I didn't know they were scammers. They sold me a jeep renegade that they clearly didn't test out when they took it as a trade in. Warning lights all over after a few days and wouldn't start on day 7. Then I take it in for service and the assistant service manager tells me my warranty that was illegally slapped on the sale is no good. The actual sale contract doesn't have my signature. Then when my wife and I call them out for it they don't even attempt to apologize or make it right. Only after threatening legal action did they call back saying we wouldn't have to pay for the repair. I put a message on their facebook warning not to buy from these guys and immediately the next day a corporate relations manager is messaging me to call her. We will see what she offers.

            Eddy's Chrysler Jeep Dodge Ram Response

            02/14/2024

            We did not illegally add a warranty. the customer was given the opportunity to purchase the warranty while in finance and signed multiple forms that had the warranties on them. I have already sent the customer the copies that he signed as well as sent him the cancelation form for ALL warranties. As long as the customer sends the forms back to cancel the warranties, he will no longer have them. I explained to the customer that the check will go to the lender, but his payment will not change. We fixed the vehicle at no cost to the customer because he had just purchased a week before. I informed the customer that we can't fix something with the vehicle if it does not do it for us. Unfortunately, we cannot guess when something will go wrong with a used vehicle or what is going to go wrong. The customer will be responsible for repairs in the future as he was canceling the warranty. He has my direct line and I informed him if he needs anything then he can contact me.
            Read 3 More Customer Reviews

            Local BBB

            BBB of Midwest Plains

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