We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Hillcrest Credit Agency has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Hillcrest Credit Agency

              1953 Scottsville Road, Suite 100 Bowling Green, KY 42104-2220

              BBB Accredited Business

            • Hillcrest Credit Agency

              800 Park St Bowling Green, KY 42101

              BBB Accredited Business

            Business ProfileHillcrest Credit Agency

            Collections Agencies
            Multi Location Business
            BBB accredited business

            Contact Information

            1953 Scottsville Road, Suite 100

            Bowling Green, KY 42104-2220

            Visit Website
            Email this Business
            (270) 745-1470

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            9 complaints closed in last 3 years

            7 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 9/19/1994

            Years in Business: 48

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Hillcrest Credit Agency has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Hillcrest Credit Agency

                1953 Scottsville Road, Suite 100 Bowling Green, KY 42104-2220

                BBB Accredited Business

              • Hillcrest Credit Agency

                800 Park St Bowling Green, KY 42101

                BBB Accredited Business
              Location of This Business
              1953 Scottsville Road, Suite 100, Bowling Green, KY 42104-2220
              Email this Business
              BBB File Opened:
              6/15/1994
              Years in Business:
              48
              Business Started:
              1/1/1976
              Business Started Locally:
              1/1/1976
              Business Incorporated:
              4/26/2005
              Accredited Since:
              9/19/1994
              Type of Entity:
              Corporation
              Business Management
              • Ms. Senka Basic, Manager
              Contact Information

              Principal

              • Ms. Senka Basic, Manager

              Customer Contact

              • Ms. Senka Basic, Manager
              Additional Contact Information

              Fax Numbers

              • (270) 796-5143
                Other Fax

              Phone Numbers

              Email Addresses

              Website Addresses

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Understand consumer rights when it comes to debt collection

              Customer Complaints

              9 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              09/19/2024

              Complaint Type:
              Billing Issues
              Status:
              Answered
              I do not have a contract with this company. Need to be removed from our credit report and stop all negative report. This bill is not mine.
              Read More
              Read 8 More Complaints

              Customer Reviews

              1 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              L. D.

              02/07/2022

              I called Hilcrest trying to pay an old bill from 2016. dr bill and I asked if I pay this off today can you remove it from my credit today and the woman stated their policy is not to remove it from a report for 45 to 60 days, so I said if I pay it today in full I want it removed today and she got all mad and said I guess we are done I cant help you and hung up on me. So even if you pay a bill off at Hilcrest collections they will still report Fraudulent information on you for 45 to 60 days which is against the law and defamation of character which needs to be pursued. Thank You , Larry **********

              Hillcrest Credit Agency Response

              02/08/2022

              Mr. ********** did call demanding that he would pay an old 2016 account only if it was removed from his credit on that date. Attempted to explain that we can request a removal but Credit Reporting Agencies actually delete the item. Mr. ********** was dissatisfied with the response and hung up on the collection specialist.

              Customer Response

              02/08/2022

              I was trying to be nice about this bill by offering to pay it off but they refused to remove it from my credit , The whole conversation was recordded and the lady was the one that got mad and hung up on me. I was not sure about this bill so after they hung up on me I contacted The doctors office and talked to Debra in accounting and had my payment records pulled up back to 2015 and this bill was for 2016 according to hilcrest collections the doctors office stated that I did not owe a bill and as far as their records have never owed a bill so hilcrest collections has messed up and put a bill on my credit report that I have never owed and have kept it on there for years and need to remove it immediately. Thank you * ***** ********** ************

              Customer Response

              02/08/2022

              Listen to the recorded call and you will hear the lady got mad and refused to talk and hung up on Mr. ********** which has found out that this collection by hilcrest is a mistake and fraud by hilcrest collections according to the facts. I really thought I might owe it till I contacted the doctors accounting office and talked to Debra then I found out this is not my bill at all. So hilcrest has committed fraud and deframation of character against me for years now so they should fix it immediately and also appologize to me. Thank you, Larry **********

              Local BBB

              BBB serving Greater Kentucky and South Central Indiana

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.