Business ProfileforCMS Roofing, LLC

In my experience, things started out great with accomplishing a task however there were hang ups along the way to delay the process, understandably. My biggest frustration is with the sales rep and not receiving an itemized invoice when asked multiple times. I was quoted on the low end originally which my only contractual paperwork that I have has that number listed. Like another member stated, they matched the insurance to the penny before I was able to receive any number of cost for the repairs. We wanted a certain color roof, which extra out of pocket and we had a siding contract as well. Since it was special ordered I was told they needed a down payment prior to ordering which turned out to be false as they ordered it before they received the check. I told CMS that I was paying for the out of pocket expenses upfront to get them out of the way and all we had left was the roof. The freight charge was listed on the roof contract stating the price on a line and then there was a total at the bottom. In my mind, as well as others who have viewed it, the total number is the total number owed. When I clarified the final totals with CMS, I was told to combine both contracts minus the down payment already made and that's how much I owe. I made that happen and now I'm being charged an additional $2200 for the freight charges which is a different number than originally quoted and some items that were supposed to be covered already. I have things in writing with the contracts and even spoke with CMS to clarify the price of things, and numbers continue to change and increase. I should not have to owe anything else as I have already paid for everything that was discussed and agreed upon. I would think that such a reputable company would honor their contractual commitment to it's customers and not try to haggle them for more money than what is owed to them. Aside from that, the roof went on smoothly and I am pleased with the roof, not the communication or lack thereof