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          Find a Location

          Herb Jones Chevrolet, Inc. has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileHerb Jones Chevrolet, Inc.

            New Car Dealers
            Multi Location Business
            BBB accredited business

            Contact Information

            1605 Ring Rd.

            Elizabethtown, KY 42701

            Visit Website
            (270) 765-2123

            Business hours

            8:30 AM - 5:30 PM
            Business Hours
            8:30 AM - 5:30 PM
            8:30 AM - 5:30 PM
            8:30 AM - 5:30 PM
            8:30 AM - 5:30 PM
            8:30 AM - 5:30 PM
            8:30 AM - 5:30 PM
            8:30 AM - 5:30 PM

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            3 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 10/1/1977

            Years in Business: 55

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Herb Jones Chevrolet, Inc. has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Location of This Business
              1605 Ring Rd., Elizabethtown, KY 42701
              BBB File Opened:
              10/1/1973
              Years in Business:
              55
              Business Started:
              1/1/1969
              Business Incorporated:
              1/1/1969
              Accredited Since:
              10/1/1977
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of 117015047 for this business, issued by Kentucky Motor Vehicle Commission

              These agencies may include:

              Kentucky Motor Vehicle Commission

              105 Sea Hero Road, Suite 1

              Frankfort KY 40601

              (502) 573-1000

              Fax: (502) 5731003

              BBB records show a license number of 147817047 for this business, issued by Kentucky Motor Vehicle Commission

              These agencies may include:

              Kentucky Motor Vehicle Commission

              105 Sea Hero Road, Suite 1

              Frankfort KY 40601

              (502) 573-1000

              Fax: (502) 5731003

              BBB records show a license number of 147818047 for this business, issued by Kentucky Motor Vehicle Commission

              These agencies may include:

              Kentucky Motor Vehicle Commission

              105 Sea Hero Road, Suite 1

              Frankfort KY 40601

              (502) 573-1000

              Fax: (502) 5731003

              BBB records show a license number of 147819047 for this business, issued by Kentucky Motor Vehicle Commission

              These agencies may include:

              Kentucky Motor Vehicle Commission

              105 Sea Hero Road, Suite 1

              Frankfort KY 40601

              (502) 573-1000

              Fax: (502) 5731003

              BBB records show a license number of 147819047 for this business, issued by Kentucky Motor Vehicle Commission

              These agencies may include:

              Kentucky Motor Vehicle Commission

              105 Sea Hero Road, Suite 1

              Frankfort KY 40601

              (502) 573-1000

              Fax: (502) 5731003

              Type of Entity:
              Corporation
              Alternate Business Name
              • Herb Jones Auto Group
              Hours of Operation

              Primary

              M:
              8:30 AM - 5:30 PM
              T:
              8:30 AM - 5:30 PM
              W:
              8:30 AM - 5:30 PM
              Th:
              8:30 AM - 5:30 PM
              F:
              8:30 AM - 5:30 PM
              Sa:
              8:30 AM - 5:30 PM
              Su:
              8:30 AM - 5:30 PM
              Business Management
              • Mr. Mark Jones, President
              • Mr. Chad Puyear, General Manager
              Contact Information

              Principal

              • Mr. Mark Jones, President

              Customer Contact

              • Mr. Chad Puyear, General Manager
              Additional Contact Information

              Fax Numbers

              • (270) 765-4364
                Other Fax
              • (270) 737-0284
                Other Fax
              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Buying a new car

              Customer Complaints

              3 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              02/12/2024

              Complaint Type:
              Product Issues
              Status:
              Answered
              On 1/22/2024 I brought my 2014 Chevy Cruze to Herb jones to check out an issue. They did not look at my vehicle until 1/31/2024. Nor did they call or even try to apologize for the delays. They found my engine had a misfire, coil pack failure, and valve cover gasket leak. They did the work on 1/31/2024. The 3 hours of work cost me $ 1125.70. Despite the fix being very costly I didn’t dispute, I drove the the car for less than a week and put on less than 20 additional miles when the check engine light came on again. I brought it back in. Now they said Cadalidic converter was bad. And it would be $1500. They also said it was unrelated. At this point I took my car to another mechanic. This mechanic told me the leaking valve will almost always burn out the cadalidic converter and tht should have been checked and quoted to me originally. He did the repairs for 600 less than herb jones and noted leaked oil all over the underside of my car. On 2/8/2024 I brought my car into herb jones again to check the leaked oil on valve covers and underside of car. They again said it was unrelated and they now need to do a $600 seal for possible leaks. I declined and they still charged me for a diagnostic despite all of this should have been spotted on 1/22/20224. Not only did herb jones never fully inspect this related issues initially they never took responsibility or apologized. If I had got quoted for all this originally I never would have had the work done. Instead o would have moved on. But now Instead I will be 3000 in the whole because herb jones did the bare minimum. I let my car from herb jones in 2014. I have had all my service done there. The last 3 times I have had to come back multiple times for things to be done right. They only care about making a profit. Customer service and loyalty mean nothing. They treated me very rudely when I disputed the final diagnostic fee. Now I am out thousands of dollars and my vehicle still runs very poorly. I am very saddened by this
              Read More
              Read 2 More Complaints

              Customer Reviews

              1 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Jacqueline H

              09/15/2023

              I brought my car in on the 5th. Called back on the 7th . I was told their air conditioning guy would be off until the following Wednesday. I called on Wednesday and was told that they'd hopefully have it done by the end of the week. They called me today ( the 15th) and THEY asked ME what I thought was wrong. I told them again that I thought they need to check the freon. I can't even fathom why their service department would call and ask me what I thought was wrong with it. So after ten days of no car, living in a new state, they call back and say I can pick it up. I just paid 351.00 to find out it just needed FREON. I was charged for all kinds of diagnostics. 312.00 was labor costs. Turns out, if they had checked the freon level in the first place, this would not have happened! I don't mind paying for a job well done, but this WAS NOT A JOB WELL DONE! I'm 66 yes old and new to this state. I had no transportation. The service department had nothing to say to me except "see the cashier around the corner".. They didn't say "sorry for any inconvenience " or if we had listened to you., it wouldn't have taken so long. I don't go out of my way to make complaints, but I feel like I was treated poorly and I was overcharged for their very poor service. It was the first and last time they'll get my business!

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