We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Commonwealth Technology has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Commonwealth Technology

              1263 E New Circle Rd Lexington, KY 40505-4290

            • Commonwealth Technology

              1920 Nelson Miller Pkwy Louisville, KY 40223-2164

            Business ProfileCommonwealth Technology

            Copiers
            Multi Location Business

            Contact Information

            1263 E New Circle Rd

            Lexington, KY 40505-4290

            Visit Website
            (859) 294-3911

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 35

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Products & Services

            This company offers sales and service of copiers and digital imaging equipment and provides document management and print management solutions.

            Business Details

            This is a multi-location business.

            Find a Location

            Commonwealth Technology has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Commonwealth Technology

                1263 E New Circle Rd Lexington, KY 40505-4290

              • Commonwealth Technology

                1920 Nelson Miller Pkwy Louisville, KY 40223-2164

              Location of This Business
              1263 E New Circle Rd, Lexington, KY 40505-4290
              BBB File Opened:
              3/8/2005
              Years in Business:
              35
              Business Started:
              5/11/1989
              Alternate Business Name
              • Commonwealth Copies
              • Visual Edge Inc.
              Business Management
              • Patsy Ulrich, Vice President
              Contact Information

              Principal

              • Patsy Ulrich, Vice President

              Customer Contact

              • Curt Baker, Vice President of Sales
              • Barbara Isert, Vice President of Service
              • Mr. Troy Turner, President/CEO
              • Patsy Ulrich, Vice President
              • Dawn Powell, Accounting Manager
              Additional Contact Information

              Fax Numbers

              • (859) 299-3613
                Primary Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              1 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              10/07/2022

              Complaint Type:
              Billing Issues
              Status:
              Answered
              We are beyond frustrated with Commonwealth Technology / Visual Edge. We have been trying to return a copier unit since the first of July 2022. The lease expired and we have called, emailed, left voicemail and reached out on LinkedIn in an effort to get this resolved quickly. It is now October - and it is obviously not resolved. We should not owe anything since the unit is unplugged, not in use and we cannot seem to get Commonwealth Technology |Visual Edge to do their job. Additionally, I recently spoke with someone from the bank we leased from and provided the same information above. They sending us for collections because Commonwealth Technology |Visual Edge has not released it. Commonwealth Technology | Visual Edge needs to step up and fix this situation - which is now effecting our credit!
              Read More

              Customer Reviews

              1 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Misty P

              08/23/2023

              We have had terrible service from this company. We have been storing three broken copiers for months because they will not pick up. Our lease is up in Sept but they have been unusable for months and we have continued to pay. We have tried calling and can not get an answer and no one will return our calls. We are a small mobile school and having to store three large printers has made it nearly impossible to use our storage room. We are unsure what to do at this point since they will not communicate with us. We have sent a letter to give them one more chance before we have to get our legal team involved.

              Local BBB

              BBB serving Greater Kentucky and South Central Indiana

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.