Business ProfileforTempur Sealy International Inc.

I purchased this mattress after being swayed by their advertisement, but the actual product left me disappointed. I opted for the ******** Firm bed, hoping it would help alleviate my back pain. Having searched for a firm mattress for quite some time, I decided to invest about $5,000, assuming that something this expensive would provide real relief. However, this bed turned out to be worse than my previous one, which cost only a fifth of the price. It’s hard to believe that a ********** mattress, which I paid much less for, offers more comfort than this one. Is it just clever marketing? If so, this practice is unfair to both customers and competitors who are making better products than Tempur-Pedic. The ******** wasn’t firm enough for me, so I contacted customer service to return it. That’s when I discovered a $175 return fee that they conveniently buried in the fine print. To avoid paying return fee and hopping to find a better one, I asked the customer service agent if they had a firmer option, otherwise, I was ready to proceed with the return. They recommended the ******** 2.0, and because it was an exchange, they promised to waive the fee. I thought that may work for me. But there was a catch: the sale would be final. When the new mattress arrived, I was even more disappointed—it was softer than the first one. Now I’m stuck with a bed that’s even worse, and I had to pay an additional $650 for it! It feels completely unfair that I was misled into an exchange that cost me more money for a worse product, with no option for a return due to their “final sale” policy. They hid the details in fine print and recommended a product that wasn't better than the last one, and now I feel tricked. It’s simply not right.