Business ProfileforDent Doctor of Louisville

Took my vehicle in to have an approximate 2” dent popped out on 04/21/24 through my vehicle protection warranty (Portfolio Protection/VAS) that I purchased with my new 2024 vehicle. The dent was only partially removed with visual & surface wrinkles and indentations still remaining in the area. **** **. then Admittedly BUFFED the dented area on my MATTE paint finish vehicle for some unknown & evidently inexperienced & totally incorrect reason. This buffing took the matte finish and made it a glossy, shiny spot at the dent area. He destroyed the matte finish on my new vehicle. Upon contacting him about this disaster he stated that the warranty/insurance company authorized the buffing, which upon further investigation with Portfolio Protection & VAS was revealed to be a false statement made by **** **. They did not authorize any buffing, just paint less dent repair. He took it upon himself to buff a matte paint finish vehicle & destroy the finish! His only answer to correcting the mistake was to buff the entire rear quarter panel to match the now glossy area at the botched dent repair so as the entire quarter panel of the vehicle would not match the rest of the vehicle!? He has apparently photoshopped his after repair pictures he sent to the warranty company as my photos are completely different per VAS & Portfolio Protection conversations. My 2 before & 3 after photos are enclosed. **** ** has admitted to Portfolio Protection & VAS, as well as myself that he did indeed buff my matte paint finish vehicle when he attempted to repair the dent which in turn destroyed the paint finish on my new vehicle. He was instructed and paid to Only remove a dent (paint less dent repair) not buff the finish. My vehicle will now require extensive paint correction which **** ** is monetarily responsible for.