Business ProfileforThe Brow Babes

WARNING: STEER CLEAR OF BROW BABES!! I booked a consultation appointment with Charee, which is required. The consult lasted 5 minutes in which she drew brows on me and asked what I thought. She never discussed the method she would use or that there were different options to be considered. I was a bit annoyed, thinking this could have been done at the first appointment. Anyway, having nothing to compare this consult to, I assumed that was how it went. My first appointment was the most unprofessional, inappropriate experience I have ever been through. Charee is as rough as they come. She walked into the room stating she had just downed a Diet Coke and now she had to fart. She began to work on my brows, never explaining anything, and then proceeded to make a phone call and carried on a phone conversation during my entire appointment on speaker phone discussing the dating life of the person she was on the phone with and their plans for the evening. I walked out of there and was just stunned!' Two months later, my brows did look okay, so I went for my touch-up. This appointment was handled the same way. Her best friend was going through a breakup and Charee talked to her on speakerphone during the entire appointment. There were never any apologies. She did say that if I wanted to come for another touch-up, she would offer me a discount since she had had to deal with her friend's personal trauma during my appointment. I knew there was no way I would ever return to this business. My eyebrows did fade drastically, and finding someone to work on top of someone else's work is not easy to do. I did find someone though, and today I went to that appointment. Today's appointment couldn't have been more different. This technician actually did measurements and took time to map out my eyebrows correctly. She explained every step of the process. Brow Babes was a trainwreck and I can't believe there aren't more bad reviews. Completely unprofessional.

HAHAHA there is so much nonsense in this complaint I’m not sure where to start, but I think the first place I’ll start is FACTS. Just so you know These videos are going to prove that you are a liar because we record ABSOLUTELY EVERYTHING. (Ill drop a link below once they are merged together) ? 1. To say I’m "rough as they come" is delusional. I am literally light-handed and a lover girl who cares for my clients—if they are receptive. Which you weren’t. You were silent the entire time ? 2. To say I did not map your brows out or explain the process is DELUSIONAL. You came for a consultation on 5/8 where we went over EVERYTHING from start to finish. I have the same spiel for everyone and have used it consistently over the last 8 years. You came in, we talked about your goals, and I told you how this works: First, you’ll come in, and we will numb you for 30 minutes. Then, I will use a ruler to map out points on your face and draw the brow shape I think will suit you. Afterward, I will sit you up and make tweaks to the brow. Then we go to the mirror and work together because what you see vs. what I see are sometimes different. Once we both agree on the shape, we start. PER THE VIDEO—that is exactly what happened.? 3. “I just drank a Diet Coke and need to fart” - First off, I don’t even drink sodas. PER THE VIDEO, I actually said, “Ooh, I pounded a Red Bull; my belly hurts.” I don’t even fart in front of my son or significant other, let alone at work. That is DELUSIONAL.? 4. My friend did call and we did talk about our plans to go to PILATES. Dont forget we record everything. The conversation that was heard was between me and my office manager. ? 5. The only topic I heard in the first session from running the tapes back that someone might find uncomfortable was our discussion of LGBTQ+ rights, trans rights, and Black Lives Matter. If you are uncomfortable with basic human rights, THIS IS NOT the establishment for you.? 6. Yes, you are correct that right as you came in, I found out that my best friend’s BOYFRIEND had an ENTIRE FAMILY with a baby and another on the way. You are damn right we were on the phone—that was wild. But let’s not act like this was your first experience with us. You had been here twice, 5/8 and 5/25, so you know this is not how we normally conduct business.? 7. I did offer you a free touch-up because you had to listen to my best friend crying about being deceived by this man with an entire family. I’m baffled. Tell me you’re not a girls' girl without telling me you’re not a girls' girl.? 8. 99% of the reviews we receive talk about how everyone feels like family at our studio. It’s warm, it’s loving, and it’s calming. (I admit your touch-up appointment was probably not calming, and I tried to make that up by offering you a free color boost and $25 off your next session.) We are a tattoo shop, not a medical facility; we are not stuffy—we are a home. We have lives. EVERY DAY of my life is spent uplifting and empowering women I’ve never met. Women cry in my chair, and I love on them, my staff loves on them. They share their deepest secrets with me, and I welcome that with open arms. This is a safe space.? The word I am using for you is DELUSIONAL. Clearly, you don’t care for BLM, LGBTQ+ rights, or a woman helping her friend discover that her boyfriend was a con artist. She came into my studio and started crying. MY BEST FRIEND!! MY SISTER!!! ?? I cannot fathom writing a review 5 months later without even speaking to the owner about your experience. It sounds like you have no backbone. And you chose to hide behind a computer screen rather than reach out and give feedback on how we can do better. We gave you multiple chances with our follow-up emails to tell us about your experience. In our email, it states, “Before you leave us a negative review, please reach out and let me know what we could have done better so that I can work on it.” As a single mother who comes from a parent with an 8th-grade education, I may not always do the right thing, but I strive every day to make everyone who walks through that door feel warm and welcomed.? The videos I’m attaching will show that you are 100% a liar. We weren’t voted best establishment in the city two years in a row across multiple categories because “I’m as rough as they come.” And as for your brows lightening up, I guarantee you are using the wrong products because clients who use the right products have amazing retention. And then this part about saying getting someone to go over previous work is difficult is wild. Your brows were beautiful and maybe light. Any one will touch those up but of course you’re going to have to pay premium prices. It seems to me you were hearing uncomfortable conversations- and they made you feel some type of what. Here is what I say about that ..” Learn to speak up in the moment or Or get over it. trying to wreck a single mothers form of income over 1 touch up appointment that was a bit chaotic because her best friend was melting down. Thats Petty, Privilege Karen Behavior." Respectfully of course