Business ProfileforLouisville Overstock Warehouse

Well I would think twice about the product at this Louisville store. The product came to our home today by the delivery guys. The couch had the dust fabric on the bottom stapled crooked. The back of the couch had dirt on it. Remember this is a NEW couch. We called customers service to tell them about it and they said we could get another set but we would need to inspect it before delivery. They also told us that the bottom fabric is made to be removed. Well we all know that is not true. I called ****** ********e where it was made and they told me NO. So now we have a lie going to cover the mistake. The bottom of the couch has like a 100 staples in it to keep the cover on. So next I called the customer service to ask to speak to a manager. I am told that I can not speak to a manager. That she is the only one that I can talk to. If I want to speak to a manager I would need to come in the store. She then told me that she has talked to the store management team and they would like to just refund all of our money. This is the way of saying "we do not want your business" I told them that's not what I wanted. I want a NEW piece of furniture and not a damaged piece. She basically said that we do not need you as a customer. WOW! We have purchased furniture from this location a few times and I could not believe what I am hearing. Too many furniture stores in Louisville KY to be messing with kids handling your customer service. She also told me that the store is privately own and she could not tell me who own it. If you are the owner of this store I would think twice about who you hire running it. One day you will need every customer to keep your doors open. Look at the picture and tell me you would accept this? All I wanted was a new couch that we paid money for.