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          Find a Location

          Humana, Inc. has 59 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Humana, Inc.

              500 West Main Street Louisville, KY 40202-2946

              BBB Accredited Business

            • Humana, Inc.

              P O Box 1438 Louisville, KY 40201-1438

              BBB Accredited Business

            • Humana, Inc.

              Tax Dept. PO Box 740026 Louisville, KY 40201-7426

              BBB Accredited Business

            • Humana Inc

              24 W 3rd St # 101 Mansfield, OH 44902

            • CenterWell Pharmacy

              PO Box 745099 Cincinnati, OH 45274

            Business ProfileHumana, Inc.

            Health Insurance
            Multi Location Business
            BBB accredited business

            Additional business information

            Additional Info:
            The provisions of the Health Insurance Portability and Accountability Act (HIPAA) prevent Humana from providing detailed information about consumer health issues without a HIPAA compliant authorization from the consumer, which fulfills HIPAA privacy requirements and allows Humana to share private health information with BBB. If consumers do not include an authorization that complies with HIPAA, Humana will contact the consumer directly.
            See all additional business information

            Contact Information

            500 West Main Street

            Louisville, KY 40202-2946

            Visit Website
            (502) 580-1000

            Customer Reviews

            1.17/5

            Average of 341 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            252 complaints closed in last 3 years

            111 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 9/17/1998

            Years in Business: 63

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Humana offers healthcare

            Products & Services

            * Medicare * Dental * Vision * Medicaid * Pharmacy

            Business Details

            This is a multi-location business.

            Find a Location

            Humana, Inc. has 59 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Humana, Inc.

                500 West Main Street Louisville, KY 40202-2946

                BBB Accredited Business

              • Humana, Inc.

                P O Box 1438 Louisville, KY 40201-1438

                BBB Accredited Business

              • Humana, Inc.

                Tax Dept. PO Box 740026 Louisville, KY 40201-7426

                BBB Accredited Business

              • Humana Inc

                24 W 3rd St # 101 Mansfield, OH 44902

              • CenterWell Pharmacy

                PO Box 745099 Cincinnati, OH 45274

              Location of This Business
              500 West Main Street, Louisville, KY 40202-2946
              BBB File Opened:
              2/23/1979
              Years in Business:
              63
              Business Started:
              1/1/1961
              Business Incorporated:
              3/31/1970
              Accredited Since:
              9/17/1998
              Type of Entity:
              Corporation
              Alternate Business Name
              • Go365's Customer Care team
              • RightSource Humana
              • Comp Benefits Humana
              Business Management
              • Mr. Tom Noland, Sr. VP Corp Communications
              • Ms. Debbie Carter, Corporate Administrator
              • Mr. Bruce Broussard, President & CEO
              • Mr. Jardin Smith, Customer Representative
              • Ms. Charisma Young, Customer Representative
              Contact Information

              Principal

              • Mr. Tom Noland, Sr. VP Corp Communications
              • Ms. Debbie Carter, Corporate Administrator
              • Mr. Bruce Broussard, President & CEO
              • Mr. Jardin Smith, Customer Representative
              • Ms. Charisma Young, Customer Representative
              Additional Contact Information

              Fax Numbers

              • (502) 580-3683
                Primary Fax

              Phone Numbers

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              252 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              09/25/2024

              Complaint Type:
              Billing Issues
              Status:
              Answered
              I have $2,500.00 coverage on my dental plan with Humana. I needed a ***** *** ***** ****** ***** They assured me that I was covered by my plan for the first $2,500.00. They only paid $1,250.00 on a bill that was $2,586.50. I have paid the dentist $100.00 to cover the overcost. Humana has continued to ask for information such as ***** and other forms, which the dentist has sent to them several times. They are delaying with the hope that I will give up and pay the difference. A woman, ****** from ***** ***** called and asked how Humana was treating me since her company initially contacted me about signing up with Humana. She contacted Humana and was initially told they would cover the bill. We called them a week later, and they said they would pay nothing further. They also, for no apparent reason, voided the first six charges totaling $470.50. These charges were for fillings and *****. There is no reason for Humana not to cover the bill. When I first called, they gave me reference number ************* and said the bill would be paid. When I called them a week later, they could not find the original reference number and gave me a new one: ************* When ***** **** ****** ************ *** ***** called with me, they could not find the first reference number, found the second and then magically found the first one. ***** is also at a loss as to why they will not cover the remaining amount. Humana needs to pay what they promised.
              Read More
              Read 251 More Complaints

              Customer Reviews

              341 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Krissy S

              10/23/2024

              I definitely wouldn't give even one start that's how bad this company is. Long story short I see a rheumatologist and asked about them covering my visits with my rheumatologist from the get go. Oh yeah we cover she is in our network. They paid all the bills from my rheumatologist from January when I got on to August. Now in September all of sudden denied and out of network. So they have left me with an 8 thousand and odd dollar bill. They claim my rheumatologist went out of network. SO I contacted my rheumatologist and their office said no we have always been in network and this is going on with other patients they have . And Humana told me to fax a primary doctor note referring me to my rheumatologist. I have now twice and funny it just seems to disappear they never get it. But the fax number has been read back to them and is correct. So if it is correct how does a fax get lost? This company is screwed over company. I think they pick and choose what they want to pay for and come up with b.s when they don't want to pay no more. I wouldn't recommend this company and I think they need to be investigated. If they can't find their fax machine or all my primary doctor referrals I'm talking with lawyers today and will sue them for this bill to be paid. And I will keep doing so for pain and suffering if I have to miss infusions and appointments that are important for me to keep out of pain. Don't I repeat don't choose this company . They are liars and they have no morals. Their customer service ppl are just robots helping Humana screw ppl over.
              Read 340 More Customer Reviews

              Local BBB

              BBB serving Greater Kentucky and South Central Indiana

              More Info on Local BBB

              BBB Reports On

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              See What BBB Reports On

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