Business ProfileforHyundai of Louisville

Name: Hyundai of Louisville
Address: 6633 Dixie Hwy, Louisville, KY, 40258-3909, USA
Telephone: (502) 214-4200

New Car Dealers

Additional business information

Additional Info:

ACCORDING TO INFORMATION RECEIVED, HYUNDAI OF LOUISVILLE CAME UNDER NEW OWNERSHIP IN OCTOBER 2015

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Contact Information

6633 Dixie Hwy

Louisville, KY 40258-3909

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Email this Business

(502) 214-4200

Business hours

9:00 AM - 8:00 PM

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Related Categories

Overview

Products & Services

automobiles

Business Details

Location of This Business

6633 Dixie Hwy, Louisville, KY 40258-3909

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BBB File Opened:

12/9/2015

Years in Business:

Business Started:

1/1/1990

Accredited Since:

12/31/2015

Licensing Information:

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

BBB records show a license number of 108017056 for this business, issued by Kentucky Motor Vehicle Commission

These agencies may include:

Kentucky Motor Vehicle Commission

105 Sea Hero Road, Suite 1

Frankfort KY 40601

(502) 573-1000

Fax: (502) 5731003

BBB records show a license number of 108020056 for this business, issued by Kentucky Motor Vehicle Commission

These agencies may include:

Kentucky Motor Vehicle Commission

105 Sea Hero Road, Suite 1

Frankfort KY 40601

(502) 573-1000

Fax: (502) 5731003

Type of Entity:

Limited Liability Company (LLC)

Alternate Business Name

Kentucky Automotive Enterprises, LLC

Hours of Operation

Primary

M:: 9:00 AM - 8:00 PM
T:: 9:00 AM - 8:00 PM
W:: 9:00 AM - 8:00 PM
Th:: 9:00 AM - 8:00 PM
F:: 9:00 AM - 6:00 PM
Sa:: 9:00 AM - 5:00 PM
Su:: Closed

Business Management

Mr. Adam Huff, President
Mrs. Jesse Strouse, Director of Digital Marketing
Mr. Joel Jones, General Manager
Ms. Ashley St. Pierre, Marketing Director

Contact Information

Principal

Mr. Adam Huff, President
Mrs. Jesse Strouse, Director of Digital Marketing
Ms. Ashley St. Pierre, Marketing Director

Customer Contact

Mrs. Jesse Strouse, Director of Digital Marketing
Ms. Ashley St. Pierre, Marketing Director

Additional Contact Information

Fax Numbers

(502) 214-4772
Other Fax

Email Addresses

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Primary

Website Addresses

Industry Tip

BBB Tip: Buying a new car

Customer Complaints

11 Customer Complaints

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Most Recent Customer Complaint

08/09/2024

Complaint Type:: Billing Issues
Status:: Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

I had a check ready bank loan from *** for 7.8% and up to $14,000 to purchase a 2021 Hyundia Venue, Hyundai of Louisville ignored my loan and used their own loan with *** at 9.0% interest (total loan is $10,629.03, $8,000 cash down) They have stopped communication (***** stopped communication, the female manager is ignoring me, and the other manager sent a letter requesting communication then left his position), and the initial *** loan has now expired (transaction occurred on 6/24). I have been sending continuous calls and text throughout the weeks for over a month with no hint as a resolution. They blame *** for the error, then *** blames them. One of the solutions recommended from *** was for the original loan to be reinstated, and Hyundai would be able to terminate their loan and proceed with the correct loan. ***** did not acknowledge this solution, and the original loan has now been expired. During the time of this transaction their systems were shut down, so they told me to sign power of attorney to finish the rest of the process involving the loan as it would "take too long" I have no idea what to do to resolve it. I obviously don't want to pay the additional interest fees. During the time of my signing, I found out my brother passed away, so I was hysterical when finishing up the paperwork, but at no time did they tell me that they would be filing for a loan under my name after I already made them aware of my preapproved loan.

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Customer Reviews

4 Customer Reviews

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Most Recent Customer Review

Jimmie G

06/01/2024

We traded in a leased car they have yet to be paid still we have called with no resolution yet also was told a $1000 down payment then went up to $2900 thinking they would subtract from purchase but did not do so I have left several messages with no response at all? And the term of contract went from 84 months to 89 months after paperwork was signed not a fair sale at all no paperwork given to us lack of communication whatsoever Can you please help us out with this matter?

Hyundai of Louisville Response

07/03/2024

Mr. Glover, we are sorry to hear that you have questions regarding your purchase that went unanswered. Sometimes when down payment requirements become higher, it is because the lender who has agreed to fund the deal has required more money from the customer before they will approve it. This lowers their risk of loaning the funds. Please contact David Jones in the Finance Department to specifically review your paperwork. Thank you.

Read 3 More Customer Reviews

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Hyundai of Louisville

Business ProfileforHyundai of Louisville