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          Find a Location

          Neil Huffman Auto Group, Inc. has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileNeil Huffman Auto Group, Inc.

            New Car Dealers
            Multi Location Business
            BBB accredited business

            Contact Information

            100 Oxmoor Court

            Louisville, KY 40222

            Visit Website
            (502) 429-0888

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            Customer Reviews

            2/5

            Average of 4 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            3 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 9/1/1987

            Years in Business: 38

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Neil Huffman Auto Group, Inc. has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Location of This Business
              100 Oxmoor Court, Louisville, KY 40222
              BBB File Opened:
              9/29/1986
              Years in Business:
              38
              Business Started:
              5/1/1986
              Business Started Locally:
              5/1/1986
              Business Incorporated:
              5/14/1986
              Accredited Since:
              9/1/1987
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of 243914056 for this business, issued by Kentucky Motor Vehicle Commission

              These agencies may include:

              Kentucky Motor Vehicle Commission

              105 Sea Hero Road, Suite 1

              Frankfort KY 40601

              (502) 573-1000

              Fax: (502) 5731003

              BBB records show a license number of 159117056 for this business, issued by Kentucky Motor Vehicle Commission

              These agencies may include:

              Kentucky Motor Vehicle Commission

              105 Sea Hero Road, Suite 1

              Frankfort KY 40601

              (502) 573-1000

              Fax: (502) 5731003

              BBB records show a license number of 159119056 for this business, issued by Kentucky Motor Vehicle Commission

              These agencies may include:

              Kentucky Motor Vehicle Commission

              105 Sea Hero Road, Suite 1

              Frankfort KY 40601

              (502) 573-1000

              Fax: (502) 5731003

              Type of Entity:
              Corporation
              Alternate Business Name
              • Acura At Oxmoor
              Business Management
              • Ms. Shannon Huffman, HR Director
              • Ms. Kim Huffman, Managing Partner
              • Mr. Shane Huffman, Managing Partner
              • Ms. Jean Maley, Chief Compliance Officer
              Contact Information

              Principal

              • Ms. Kim Huffman, Managing Partner
              • Mr. Shane Huffman, Managing Partner

              Customer Contact

              • Ms. Jean Maley, Chief Compliance Officer
              Additional Contact Information

              Fax Numbers

              • (502) 423-5510
                Other Fax

              Website Addresses

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Buying a new car

              Customer Complaints

              3 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              07/05/2023

              Complaint Type:
              Service or Repair Issues
              Status:
              Resolved
              I've been taking my 2016 Acura MDX to Neil Huffman Acura at Oxmoor for service for the past year that I've owned the vehicle. On my most recent regular scheduled maintenance visit on 06/24/23 (Oil change, tire rotation, tire balance), I was told that the oil pan plug had been overtightened and that my oil pan needs to be replaced for $688. This same service department performed my previous oil change on 12/28/22 and no issues with the drain plug were noted. No other company or person works on my vehicles, so the only explanation is that my oil pan drain plug was over-tightened or otherwise damaged on the 12/28/22 service visit. I reached out to the service manager at Neil Huffman Acura at Oxmoor while in the waiting room on 6/24/23 to bring the issue to his attention. He responded that he would talk to **** in the service department and "get back with me shortly on how to rectify the situation". He never responded to me again. I've reached out to him numerous times over the past week trying to get a response, but he will not respond. I bring my Acura to the Acura dealership because I expect top-quality service from people that are experts on my vehicle. Damaging an oil pan drain plug is a mistake I could understand from cut-rate service shops, but not a dealership. I also understand that accidents happen, and I would have been happy to discuss a reasonable solution to this issue with Jay, but he will not respond. I can only assume this is because they know they've screwed up and are avoiding having to solve this problem.
              Read More
              Read 2 More Complaints

              Customer Reviews

              4 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Ben B

              10/30/2024

              Took my vehicle in to have a valve job, and the valves still made a lot of noise after it was completed, so I took it back under warranty, and without permission they did a diagnostic for 2 and 1/2 hours, which is over $500, to tell me that there were problems with the camshaft, and when I went to pick the vehicle up it was throwing emissions codes, which is not why it went in, and I was told by their service rep Cynthia that the codes would remain on until I had it repaired by them. Also my radio and navigation systems were not reset, and she had a seriously bad attitude. I took my vehicle home hooked it up to my diagnostics to find out that all of the O2 sensors have been disconnected. I was told this was not on purpose, but if they had competent technicians this would never have happened. I was told that there was nothing they could do about it except to give me a credit for future service. This is the second time that screwed up on my vehicle, so it will never go there again. I would advise no one to take their vehicle there unless it's under factory warranty. They're required to make sure it's good then. Also the service manager was unwilling to work with me on a resolution, when I asked for a refund or a partial refund. Do not trust them.
              Read 3 More Customer Reviews

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              BBB serving Greater Kentucky and South Central Indiana

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